Bilingual Medical Procedure Scheduler

About the role

This position requires you to be bilingual and is a work‑from‑home role. You must live within 60 miles of an HCA Healthcare Hospital (located in FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA). Parallon invests in its team members, and HCA Healthcare has committed up to $300 million in programs to support employees over three years.

Responsibilities

• Answer incoming calls in a timely and professional manner
• Schedule all patients for ancillary, surgical and medical testing/procedures through the applicable scheduling module (i.e., Meditech)
• Select accurate insurance carrier plans and inform the patient or physician office staff of any carrier that is out of network
• Inform the physician office staff or patient of any testing requirements according to the instructions and queries in the scheduling module
• Ensure that any edits are performed in the scheduling module
• Ensure physician orders are indexed appropriately
• Maintain knowledge of the scheduling reports for the next day to ensure department readiness in the event of any unscheduled Meditech down‑time
• Work closely with the physician office staff to ensure that pre‑cert/authorization numbers are entered in the scheduling or registration system
• Select the correct patient medical record number consistently
• Maintain open communication with the registration staff regarding unscheduled patients presenting for services to ensure appropriate testing is performed and times are available
• Utilize appropriate method/tool to communicate with Patient Access and other facility departments as necessary
• Edit medical accounts to appropriate status per facility or SSC standards and guidelines – receive, maintain, and index physician orders per facility and SSC standards and guidelines

Qualifications

• Minimum of one year of related experience required, preferably medical procedure scheduling
• Bilingual (required)
• Work‑from‑home employees must have wired high‑speed internet (25 Mbps download, 15 Mbps upload)
• Must reside within a 60‑mile radius of an HCA Healthcare Hospital

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Pay

Hourly wage estimate: $17.36 – $26.05 per hour.