Bilingual Office Assistant

About the role

We are a dynamic and fast-growing general contracting company specializing in Roofing and Flooring. We pride ourselves on delivering high-quality services and exceptional customer care. To support our growing operations, we’re seeking a Bilingual Operations Assistant to join our team. This position is critical to ensuring smooth scheduling, excellent customer service, and accurate billing for our clients.

Key Responsibilities

• Scheduling & Coordination
• Manage and update the company’s scheduling system to assign jobs to technicians or teams.
• Communicate with clients to confirm appointments, reschedule as needed, and provide pre-visit instructions.
• Cook up schedules to optimize efficiency and minimize downtime for field teams.
• Customer Service
• Handle inbound and outbound customer calls in a professional, friendly, and helpful manner.
• Respond promptly to customer inquiries via phone, email, or messaging platforms.
• Address customer concerns or issues, ensuring they are resolved promptly and satisfactorily.
• Act as the primary point of contact between clients and field teams.
• Lead Management
• Call new and existing leads to explain services, answer questions, and schedule consultations.
• Maintain accurate records of lead interactions and update the CRM system accordingly.
• Follow up with potential clients to convert leads into scheduled jobs.
• Billing & Administrative Tasks
• Generate and send invoices to clients, ensuring all job-related charges are accurately recorded.
• Process payments and follow up on overdue accounts.
• Aid with data entry, filing, and other administrative tasks as needed.

Qualifications

• Bilingual: Fluent in Spanish and English
• Customer Service Experience: 2+ years of experience in a customer-facing role, preferably in a call-heavy environment.
• Organizational Skills: Strong attention to detail and ability to manage multiple priorities effectively.
• Communication Skills: Exceptional phone etiquette and interpersonal skills.
• Tech-Savvy: Proficiency in using scheduling software, CRM systems, and office tools like Microsoft Office or Google Workspace.
• Problem-Solving: Ability to handle challenging situations calmly and effectively.
• Experience in the general contracting or home services industry is a plus.

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Compensation

$22.00 - $25.00 per hour