Office Assistant

Job Summary

We’re looking for a bright, energetic Office Assistant to join our Havertys Team. Advance your career with Havertys, the most established Furniture Retailer in the industry.

About the Role

Office Team Members are an integral part of Havertys’ outstanding customer experience in our retail locations by being customer focused and working as a team. Office Team Members process customer sales, process payment transactions, answer phones, and schedule deliveries.

Responsibilities

• Advance your career with Havertys, the most established Furniture Retailer in the industry.
• Process customer sales and payments.
• Answer phones, distribute messages, and manage store voicemail.
• Handle customer complaints and follow up on service tickets.
• Verify and schedule deliveries to ensure they are ready to be routed.
• Contact customers when products are available for pickup.
• File and prepare daily paperwork.

Qualifications

• High school diploma or GED, with 1-3 years of customer service experience (preferably in retail).
• 1-3 years of cash handling experience (e.g., banking, customer service, data entry, office administration, medical records) or equivalent combination of education and experience.
• General computer skills with knowledge of Microsoft Word, Excel, and O365 preferred.
• Strong math, communication, and customer service skills.
• Highly organized with the ability to multitask.
• Able to follow oral and written instructions and work independently with discretion.

Benefits

• Paid comprehensive training.
• Flexibility to draw pay between pay cycles with our Daily Pay Program.
• 401K program with a company match of 4%.
• Generous benefits package with premier medical, dental, and vision partners.
• Paid time-off including vacation, sick time, personal days, company holidays.
• Ability to advance within the company if desired.
• Opportunities to give back to the community.
• Substantial associate discount on our quality merchandise.
• Bonus program for team member referrals.
• Educational financial assistance.
• Complimentary health and wellness program.

Pay & Schedule

• Starting at $15 an hour, more with experience.
• Monday – Friday, occasional weekends, our stores are open 10 am – 7 pm Monday – Saturday and 12 pm – 6 pm Sunday.

Physical Demands

• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must regularly lift and/or move more than 20 pounds occasionally.

Work Environment

• Beautifully appointed showrooms with a 140-year company heritage, fast-paced environment, customer-focused, business professional dress code.
• Work weeks typically include Monday – Friday, occasional weekends, our stores are open 10 am – 7 pm Monday – Saturday and 12 pm – 6 pm Sunday.