Bilingual MRI Center Receptionist

About the role

We’re looking for an MRI Center Receptionist at an exciting time - we’ve successfully launched multiple platforms and products, raised over $70m in VC funding, reached profitability, and have a growth trajectory of over 100% YoY.

Responsibilities

• Greeting patients with a friendly and professional demeanor.
• Managing appointment schedules and coordinating bookings.
• Aiding patients with paperwork and payments.
• Answering phone calls and addressing patient inquiries.
• Collaborating with radiologists, technologists, and other healthcare staff to ensure efficient workflow.
• Maintaining accurate records and managing the center’s database systems.
• Helping maintain a clean, welcoming environment in the reception area.
• Scheduling appointments for the broader operations team.

PCL Responsibilities

• Order entry
• Schedule patients (excluding Express MRI)
• Handle incoming emails
• Restore/retrieve imaging as needed
• Confirm appointments with patients
• Provide imaging center updates
• Support day-to-day market operations
• Aid with BPO coordination and oversight to help ensure workflows are running efficiently
• Deliver fast, responsive customer service across our patients, providers, and attorneys
• Update patient information in our Product across assigned buckets with attention to detail and speed

The Top 5 Things We Want You To Achieve In Your First Year

• Consistently deliver an exceptional experience to patients, ensuring high satisfaction scores.
• Demonstrate a clear understanding of our systems, processes, and patient pathways within 3 months.
• Build strong, collaborative relationships with the center's healthcare team.
• Maintain 100% accuracy in scheduling and patient records.
• Contribute to operational improvements by identifying and addressing any inefficiencies.