Bilingual Medical Receptionist

About the role

The Medical Receptionist assists with managing daily clinic operations, greets patients, answers phones, maintains accounts and medical records, and coordinates mail flow.

Responsibilities

• Assist with management of daily clinic operations including ensuring the clinic is open and closed in a timely manner
• Greet patients as they arrive to facility and provide them with appropriate information
• Assist patients in completing all necessary forms and documentation
• Ensure completeness and accuracy of patients’ forms and logs including all demographics in EMR system
• Update patients’ information in EMR system and all related records
• Keep patient appointment on schedule by notifying provider of patients’ arrival
• Answer telephone, route calls when appropriate, and answer inquires
• Maintain patient accounts by obtaining, recording, and updating personal and financial information
• Call patients to remind them of appointments
• Schedule and reschedule patients’ appointments
• Cover reception area by keeping it well maintained, neat, and clean, including magazines

Requirements

• High School Diploma or GED
• Valid Texas Driver’s License

Qualifications

• Strong computer knowledge including proficiency with MS Outlook, Word, and Excel
• Strong attention to detail
• Exceptional customer service and phone etiquette
• Excellent verbal and written communication skills
• Broad knowledge of the content, intent, and application of HIPAA, federal and state regulations
• Knowledge with in and out of network insurances, insurance verification, patient responsibility, and process for prior authorization
• Ability to travel between facilities if necessary

Skills

• Knowledge with in and out of network insurances, insurance verification, patient responsibility, and process for prior authorization

Benefits

• 3 Medical Plans
• 2 Dental Plans
• 2 Vision Plans
• Employee Assistant Program
• Short- and Long-Term Disability Insurance
• Accidental Death & Dismemberment Plan
• 401(k) with a 2-year vesting
• PTO + Holidays

Pay

Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Schedule

Full-time position.