Bilingual Medical Receptionist

SFP Health Group is seeking an experienced Clinic Receptionist to join our dynamic team in Clinic Operations, reporting to the Director of Operations.

Responsibilities

• Register patients and ensure complete and accurate information is obtained.
• Manage the efficient operation of the front desk and reception function for the clinic.
• Provide administrative and clerical support to facilitate smooth clinic operations.
• Answer and manage multiple phone lines efficiently.
• Greet and direct patients and visitors.
• Collect and record payments such as co-pays or balances.
• Handle heavy call traffic quickly and accurately on multi-line systems.
• Maintain knowledge of patient confidentiality and privacy requirements.
• Check in and check out patients.
• Verify insurance information.
• Coordinate and schedule services for patients and providers.
• Manage office supplies as needed.
• Monitor visitor access and issue passes when required.
• Receive, transfer, and file patient records.
• Verify and update patient demographic information in the computer system.

Requirements

• 1-2 years of medical background.
• High school diploma or equivalent (preferred).
• Previous experience as a medical receptionist (preferred).
• Knowledge of medical terminology (1 year preferred).
• Experience with Outlook and Microsoft Office.
• Bilingual (Spanish and English preferred).

Skills

• Detail-oriented with strong multi-tasking and problem-solving abilities.
• Proficient in phone etiquette and computer software systems.
• Team-oriented with professional and courteous demeanor.
• Exceptional organizational skills with the ability to prioritize tasks.
• Knowledge of medical terminology, CPT, HCPCS, and ICD coding (preferred).

Physical & Mental Requirements

• Ability to stand or sit for extended periods.
• Ability to receive and comprehend instructions verbally and/or in writing.
• Logical reasoning for simple and complex problem solving.
• Occasional exposure to communicable diseases or bodily fluids.
• Occasional travel for clinic activities may be required.