Bilingual Medical Receptionist/Customer Service Specialist

About the role

The Customer Service Specialist is the first point of contact for patients and other patrons arriving at the medical centers. This position assists with patient check-in, check-out, and answering phones.

Responsibilities

• Deliver excellent patient service
• Answer telephone promptly and direct calls accordingly
• Retrieve phone messages and transfer calls as necessary
• Verify patient insurance
• Retrieve all correspondence from all mailboxes and distribute accordingly
• Prioritize the centers business needs and flexibility to assist other areas as needed
• Schedule appointments, check-in/out patients, and obtain accurate patient information
• Greet patients and visitors in a courteous/professional manner
• Notify appropriate personnel of visitor arrival and direct visitors to correct area
• Perform clerical functions
• Maintain/update directory of all employees in the center
• Notify the transportation dispatcher when patients are ready for pick up
• Maintain professional conduct and appearance at all times
• Ensure waiting and reception areas are kept clean and tidy
• Flexibility to commute to other centers if needed
• Other duties as assigned

Required Skills

• Exceptional customer service and phone etiquette
• Ability to use computers to enter information
• Excellent written and verbal communication skills
• Attention to detail
• Ability to connect with patients and make them feel comfortable
• Patience and presence of mind
• eCW experience

Qualifications

• High school diploma or equivalent
• Minimum of one year work experience in a medical front desk or receptionist capacity
• Bilingual (English/Spanish) is required

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• May require prolonged period of standing, walking and bending
• Ability to move/lift up to 20 pounds at times

Pay

$17.00 - $19.00 per hour (negotiable based on experience)

Benefits

• Health Insurance
• Dental insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Employee assistance program
• Flexible spending account
• Paid time off
• Paid holidays

Schedule

• 8-hour day shift
• Monday to Friday

Work setting: In-person