Bilingual Medical Receptionist/Customer Service Specialist

About the role

The Customer Service Specialist is the first point of contact for patients and other patrons arriving at the medical centers, assisting with patient check-in, check-out, answering phones, and other duties.

Responsibilities

• Deliver excellent patient service
• Answer telephone promptly and direct calls accordingly
• Verify patient insurance
• Schedule appointments, check-in/out patients, and obtain accurate patient information
• Greet patients and visitors in a courteous/professional manner
• Notify appropriate personnel of visitor arrival and direct visitor to correct area
• Perform clerical functions
• Maintain/update directory of all employees in the center
• Notify the transportation dispatcher when patients are ready for pick up
• Maintain professional conduct and appearance at all times
• Ensure waiting and reception areas are kept clean and tidy
• Flexibility to commute to other centers if needed
• Other duties as assigned

Requirements

• High school diploma or equivalent
• Minimum of one year work experience in a medical front desk or receptionist capacity
• Bilingual (English/Spanish) is required

Skills

• Exceptional customer service and phone etiquette
• Ability to use computers to enter information
• Excellent written and verbal communication skills
• Attention to detail
• Ability to connect with patients and make them feel comfortable
• Patience and presence of mind
• eCW experience

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer, may require prolonged period of standing, walking and bending, ability to move/lift up to 20 pounds at times

Pay

$17.00 - $19.00 per hour (negotiable based on experience)

Benefits

• Health Insurance
• Dental insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Employee assistance program
• Flexible spending account
• Paid time off
• Paid holidays

Schedule

8-hour day shift, Monday to Friday, in-person