Bilingual Lead Consumer Research Field Recruiter

Job Summary

The Bilingual Lead Consumer Research Field Recruiter is responsible for maintaining, managing, and elevating the Evaluation Intelligence Recruitment Program executed at the client’s onsite research center. The role involves guiding field recruitment staff, working with the client lead and cross-functional partners to ensure first-class planning and execution of research studies, and growing the local consumer database.

Responsibilities

• Collaborate with client scientists on scope and recruitment criteria
• Coordinate lab requests for all client testing locations
• Attend all meetings that pertain to major decision making for all projects
• Ensure ongoing monitoring of program management, including adherence to budgets and contractual requirements, project planning/scheduling, recruitment, execution, issue resolution, and incentive payments
• Provide thought leadership across all client recruitment and logistics needs
• Liaise with client’s corporate communications and security for effective and consistent communication and management of onsite study participants
• Provide regular updates related to panel growth/utilization
• Provide regular updates related to study fill rates
• Create and execute learning tools to transfer knowledge to direct reports and/or colleagues
• Explore and implement new and innovative methodologies to address unmet business needs
• Perform consumer recruitment data analysis and craft reports for client project leads/scientists and present results as needed
• Supervise, technical direction, development and mentoring to other professionals on staff
• Able and willing to work flexible hours to accommodate research execution needs
• Collaborate across all levels and functions, including but not limited to: ARCs troubleshooting, Incentive payments, troubleshooting participant issues and complaints, SOP creation and maintenance, Lead Project Update Meetings

Qualifications

• 4+ years of Consumer Research and Sensory Science project experience
• Bachelor’s degree in Sensory Science, Food Science, Psychology, Neuroscience, or related field
• 4+ years in project team leadership function/role or management
• Bilingual proficiency in English and Spanish (strong verbal and written communication skills in both languages)
• Strong experience in Sensory and Consumer Research for Productivity and Innovation
• Experience in managing sensory programs across beauty & personal care categories
• Strong experience in fundamentals of business analytics and reporting on key performance metrics
• Strong coach and mentor experience
• Ability to understand client needs, and negotiate costs and services
• Experience developing internal processes and filing systems
• Excellent written and verbal communication skills
• Strong experience effectively collaborating across levels and functions
• Proven success multi-tasking in a fast-paced environment
• High degree of ownership, accountability, and professional commitment
• MS Office experience, including Word, PowerPoint, and Excel

Physical Requirements

• Ability to use computer keyboard and read monitor
• Ability to escort panelists to and from study execution area
• Ability to interact with coworkers, clients, and consumers in person and over the phone

Benefits

• 401(k) retirement account with company match
• Health, dental, vision, basic life, short and long-term disability, accident insurance, critical insurance, pet insurance, and more
• Paid time off (PTO)
• Company paid holidays

About Curion

Curion specializes in delivering impactful insights to the world’s top CPG companies, helping them develop winning, repeatedly purchased products. Curion’s deep data-driven product insights, sensory expertise, and state-of-the-art consumer centers enable them to uncover responses to critical client objectives. With over five decades of experience in the product testing industry, Curion is dedicated to guiding clients with their proprietary XP Xperience Performance platform, connecting brands to consumers at every step. An innovator in the industry, Curion recently developed a groundbreaking benchmarking product testing method, the Curion Score™, which has become a trusted and sought after tool within the industry. As one of the largest product and consumer insights companies in the U.S., Curion has built a reputation for excellence and trust among the world’s leading consumer brands. Curion’s commitment to innovation and expertise, coupled with a passion for delivering actionable insights, makes Curion a valuable partner for companies looking to develop and launch.