Bilingual IT Specialist

Responsibilities

• Provide day-to-day IT support for internal employees, including troubleshooting hardware, software, and basic network issues.
• Aid with setup, maintenance, and support of office IT equipment and network systems.
• Support user access, onboarding/offboarding, and general IT requests.
• Maintain and organize IT documentation, asset tracking, and system records.
• Respond to and resolve IT issues in a timely and professional manner.
• Collaborate with overseas teams (Taiwan HQ) for IT-related support and communication.
• Offer basic network, systems, and infrastructure support for the office environment.
• Assist with additional IT or administrative tasks as assigned.

Qualifications

• Bilingual in Mandarin and English is required.
• A Bachelor’s degree in IT, Computer Science, or related field preferred (new graduates are welcome).
• One to two years of experience or internship in IT support, help desk, or technical support preferred.
• Basic understanding of IT support fundamentals, hardware/software troubleshooting, and networking concepts.
• Strong communication skills and ability to support non-technical users.
• A positive attitude, strong learning ability, and willingness to grow in a fast-paced environment.
• An organized, detail-oriented approach and capability to handle multiple tasks.
• An interest in working in a semiconductor or technical manufacturing environment is a plus.