Bilingual Technical Support Specialist
The Reynolds and Reynolds Company · Dayton, OH · 3 wk ago
Information TechnologyFull-time
Position Description
Reynolds and Reynolds is currently seeking Technical Support Specialists who are bilingual in Spanish and English. As a Bilingual Technical Support Specialist, you will use your proficiency in both languages to serve as the single point of contact in supporting our customers with troubleshooting computer equipment such as PCs, Scanners, Printers, Data Communication Equipment, Routers, Switches, Wireless, RFID, Antivirus and Firewalls. You will interact with customers and associates to ensure the highest level of customer satisfaction is achieved.
Requirements
- CompTIA A+ and/or Network+ certifications preferred
- Ability to think critically, analytically, problem solve, and work in a team environment
- Excellent customer service skills
- High School diploma or equivalent
- Must possess excellent verbal and written skills, in both English and Spanish
Benefits
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid vacation, sick days, and holidays
- A hybrid work schedule, based on position eligibility
- Company Perks, Including:
- Referral bonuses
- Professional development and training
- Promotion from within
- Associate discounts for cell phones, cars, computers, entertainment, and much more
- Facility Amenities, Including:
- An onsite dining facility offering complimentary breakfast and lunch
- A fitness center
- An onsite medical center
- A wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation
Company Perks
- Non-smoking environment