Bilingual Technical Support Specialist (Part-Time)

Global Impact

We’re part of a company shaping the future of turf management worldwide.

Growth Opportunities

We’re growing fast—and so are the opportunities within our team.

Amazing Culture

Entrepreneurial, collaborative, fun, and driven. We move fast and win as a team!

About the Role

We’re looking for a Robot Support Specialist to provide frontline customer support. This role focuses on troubleshooting hardware and software, guiding users through issues, and ensuring customers stay up and running.

Responsibilities

• respond to customer requests for operational and technical support across phone, chat, email, and video
• troubleshoot robot and software issues in real time and guide users through solutions
• create and update support tickets to accurately document issues and resolutions
• maintain and update customer records as needed
• support tracking and reporting of support analytics
• identify gaps in tools, resources, or processes that impact support effectiveness
• communicate issues that impact customer experience, resolution time, or product performance

Requirements

• strong problem-solving skills and attention to detail
• ability to work across multiple systems and tools at the same time (Google + Microsoft environments)
• clear and effective communication skills
• ability to stay organized and manage multiple tasks simultaneously
• base understanding of software, automation, or mechatronics (or willingness to learn)
• team-first mindset with a focus on solving problems and supporting customers

Benefits

This is a high-impact role — you’re the connection between our product and the customer experience.

When you’re successful, customers stay operational, issues get solved faster, and the product continues to improve.

Pay

Not specified

Schedule

Part-time role, on-site

Location

Marietta, GA