Bilingual Technical Support Specialist

What You'll Do

• Maintain Tesla’s high standards for integrity, customer service and professionalism in all interactions and communications
• Act as a subject matter expert and cultivate trust with the customer as their singular point of contact
• Increase levels of customer satisfaction by providing feedback for improvement to peers and management
• Partner with various Tesla departments to resolve customer concerns
• Stay up to date on the most current information and tools
• Adapt, remain flexible, and execute on feedback provided

What You'll Bring

• 1 year of technical call center experience with a proven record of excellent customer service
• Strong active-listening and verbal-communication skills, with an ability to empathize with the customer
• Proven ability to effectively work in Windows and Microsoft office products, while comfortable learning new software platforms
• Able to work independently, and be both creative and resourceful when presented with challenging situations
• The ability to speak both English and Spanish in a professional setting

Benefits

• Competitive pay
• Medical plans with $0 payroll deduction
• Fertility, adoption and surrogacy benefits
• Dental and vision plans with $0 paycheck contribution
• HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Basic Life, AD&D Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program