Bilingual Software Support Specialist

Job Responsibilities

• Troubleshoot a variety of software bugs, application deficiencies and performance issues
• Represent Brock Solutions as the first point of contact for technical incidents
• Quickly Identify application problems to reduce end user impact
• Provide excellent customer service by communication thorough and diligent customer updates
• Be resourceful to ensure that we meet contractual requirements and customer expectations
• Contribute to Service Team knowledge through sharing information and/or writing knowledge articles
• Collaborate with cross-functional teams to analyze, document, and recommend improvements to products and internal processes

Qualifications

• Diploma or Degree in Computer Science, Information Technology, Computer Programming/Analyst, Software Engineering or related Field
• Knowledge in the following is considered an asset: Windows Failover Clustering or other high-availability technologies, Windows Servers, Web Servers and Web Services, Android, Microsoft SQL Server, MySQL or Oracle DB (Administration, and basic queries), Server hardware and basic networking, VMware, Azure or other cloud hosting solutions, Interfaces to controls (OPC, Kepware, etc.) and HMI (FactoryTalk and Wonderware)
• A background or experience in C#, ASP.NET and SQL Server is an asset for troubleshooting code
• Fluent in other languages (particularly Spanish) is an asset

Other Job Information

• We appreciate your interest in joining our team.
• Note that: (a) all applicants must be legally entitled to work in the country where the position is located; and (b) some roles require eligibility for government security clearances or site access, which may require citizenship or lawful permanent resident status under the applicable policies and regulations
• New grads are welcome to apply. If you have graduated within the last 3 years, please also submit a soft copy of your transcript (unofficial copy is fine).