Bilingual Customer Support Specialist

About the role

In this entry‑level role, you’ll support Spanish‑ and English‑speaking customers, help applicants navigate program requirements, and assist with processing rebate applications that make a real impact. You’ll gain hands‑on experience in customer support, data entry, and program operations while working alongside a collaborative and supportive team. This is a great opportunity for someone early in their career who enjoys helping others, pays attention to detail, and is eager to learn and grow in a structured, professional environment.

Responsibilities

• Support Spanish- and English-speaking customers by phone, chat, and email.
• Help applicants understand program requirements and gather any missing information.
• Review and process rebate applications following clear guidelines and instructions.
• Enter and update application information accurately in internal systems.
• Check applications and documents to make sure program requirements are met.
• Follow quality checks to ensure information is complete and accurate.
• Assist with basic troubleshooting and escalate issues when needed.
• Support team training, documentation updates, and help teammates as required.

Qualifications

• 0–1 year of customer service and/or administrative experience (or a strong interest in learning).
• Fluently bilingual in Spanish and English.
• Bachelor’s degree preferred, but not required.
• Friendly, positive attitude with a desire to learn and grow.
• Strong verbal and written communication skills.
• Comfortable using Microsoft Office tools, especially Excel and SharePoint.
• Basic problem‑solving skills and attention to detail.
• Able to commute daily to our Madison office.

Pay

• Targeted Compensation: $20–$22/h
• Compensation Range: $17.75 – $25.05 USD (hourly)

Benefits

• Medical, Dental, and Vision Insurance
• Company-paid health care concierge service
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time
• Employee Recognition Program – convert recognition points into gift cards
• Employee Assistance Program
• Access to on-demand training courses