Customer Support Specialist

About the role

Join Team CARFAX as a Customer Support Specialist. We are a mission-focused company built on accuracy and integrity, dedicated to helping millions of consumers make informed decisions every day. Our four-day workweek begins in Summer 2026.

Responsibilities

• Handle inbound calls and emails from Dealer customers with professionalism and efficiency.
• Provide accurate information and resolve queries effectively.
• Act as the first point of contact for dealer support, offering solutions to inquiries and escalating complex issues when necessary.
• Aid Dealers by guiding them through our services and tools, ensuring they maximize the benefits of CARFAX products.
• Maintain accurate records of customer interactions and transactions by updating information in our systems in a timely manner.
• Collaborate with other departments to ensure a seamless experience for our Dealer customers.
• Gather customer feedback to help improve our services and processes. Share insights with the team to enhance overall customer satisfaction.

Requirements

• A high school diploma or equivalent is required.
• Minimum of 2 years’ experience in a customer service role, preferably in a call center environment.
• Positive, “can-do” attitude with proven problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency in MS Office (Excel, PowerPoint, Word).
• Familiarity with Salesforce or other CRM software is a plus.
• Ability to thrive in a fast-paced, dynamic environment.
• Collaborative mindset with flexibility to adapt to changing priorities and initiatives.

Qualifications

• Education: A high school diploma or equivalent is required.

Skills

• Clear communication skills.
• Technical skills: Proficiency in MS Office (Excel, PowerPoint, Word).
• Familiarity with Salesforce or other CRM software.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment.
• Team player: Collaborative mindset with flexibility to adapt to changing priorities and initiatives.

Benefits

• Competitive compensation, benefits and generous time-off policies.
• 4-Day summer work weeks and a winter holiday break.
• 401(k)/DCPP matching.
• Annual bonus program.
• Casual, dog-friendly, and innovative office spaces.

For a comprehensive list of benefits, please visit our website.