Bilingual Virtual Service Specialist

Major Duties And Responsibilities

• Perform video teller transactions including deposits, withdrawals, account transfers, and account maintenance.
• Aid as the primary lead for secured messaging and email requests.
• Report as a backup to chat E-services and inbound queue volume.
• Assist members with digital banking tools such as e-statements, mobile app setup, and online account access.
• Respond to member inquiries via phone, video, and email with professionalism and accuracy.
• Troubleshoot and resolve account-related issues, escalating when necessary.
• Advance credit union initiatives by participating in outbound campaigns related to service enhancements and member education.

Requirements

• A minimum of one year up to three years of similar or related experience, including preparatory experience.
• A high school degree or equivalent.
• A significant level of trust, credibility, and diplomacy is required.
• Strong communication and interpersonal skills.
• Comfort with digital tools and virtual communication platforms.
• Ability to multitask and adapt in a fast-paced environment.
• Detail-oriented with strong problem-solving abilities.