Bilingual Insurance Account Manager (Personal & Commercial Lines)
About the role
This position supports both Personal Lines and Commercial Lines insurance clients and plays a key role in customer retention, policy servicing, renewals, account management, and agency operations. The ideal candidate is dependable, organized, enjoys helping clients, and wants to build a long-term career in the insurance industry.
Responsibilities
- Manage policy changes, endorsements, renewals, and customer service requests
- Aid clients with billing questions, coverage reviews, certificates, and policy documents
- Process and track renewals according to agency timelines
- Maintain accurate client records and agency documentation
- Identify cross-sell and account-rounding opportunities
- Assist with retention efforts and client relationship management
- Work with multiple carrier systems and agency management software
- Collaborate with agency leadership to improve workflows and customer experience
- Participate in ongoing training and professional development
Requirements
- Active Texas Property & Casualty Insurance License REQUIRED
- Fluent in both English and Spanish REQUIRED
- Minimum 2 years insurance agency experience REQUIRED
- Experience servicing Personal Lines or Commercial Lines accounts, including endorsements, renewals, policy changes, certificates, and customer service requests REQUIRED
- Strong organizational, communication, and time-management skills
- Ability to manage multiple priorities and meet deadlines
- Ability to work independently and take ownership of assigned accounts
- Willingness to support both Personal and Commercial Lines clients
Qualifications
The ideal candidate will have a passion for insurance and a desire to help clients navigate their coverage options. They should be able to handle multiple tasks simultaneously and maintain a positive attitude towards their work.
Skills
- Excellent communication and interpersonal skills
- Strong attention to detail
- Proficiency in Microsoft Office Suite
- Knowledge of insurance policies and procedures
- Ability to work under pressure and meet deadlines
Benefits
Paid Time Off (PTO), Paid Holidays, Career Growth Opportunities, Competitive Salary, Annual Base Salary + Commission + Bonus Opportunities.
Pay
$42,000.00 - $55,000.00 per year
Schedule
Mon-Fri Schedule
Location
10340 Alta Vista Rd #100, Fort Worth, TX, 76244-6562, US
Job Type
Full-Time
Job Category
Customer Service
Company Information
The Jennifer Haring Agency is a top-performing Farmers Insurance agency based in Fort Worth, Texas. In addition to our Farmers personal lines operation, we operate a thriving independent commercial insurance division specializing in commercial trucking, contractor coverage, business packages, and specialty risk accounts.
We are known for exceptional customer service, strong team culture, and smart use of technology and automation to serve our clients efficiently. We believe great service starts with a great team.
Our agency is led by a woman-owned and led agency, fostering an environment where driven individuals from all backgrounds can succeed, grow their careers, and make a meaningful impact.
At The Jennifer Haring Agency, we're more than just an insurance office—we're a team that supports each other and takes pride in helping clients protect what matters most.
We believe in high standards, supportive teamwork, doing the right thing, and giving our producers the support they need to succeed.
If you want to be part of a forward-thinking, service-driven team where your work matters — this is the place.
Contact us at 817-282-4666 to learn more about joining our team.