Bilingual Insurance Office Manager

About the role

The Bilingual Insurance Office Manager oversees the daily operations of the agency, actively sells and services personal and commercial insurance products. This role combines leadership, sales, customer service, and office management.

Responsibilities

• Drive agency growth and coach team members
• Maintain operational excellence
• Deliver an outstanding customer experience in a fast-paced office environment
• Manage daily sales activities and performance metrics
• Monitor agency goals
• Recruit, interview, hire, onboard, and train new employees
• Resolve escalated customer concerns
• Ensure compliance with agency and carrier guidelines
• Improve office processes
• Support marketing and retention initiatives
• Work closely with the agency owner to achieve business objectives

Requirements

• Fluent in both English and Spanish
• Active Texas Property & Casualty and Life & Health insurance licenses
• Minimum of five years of insurance industry experience, with preferred previous management or supervisory experience
• A minimum of an Associate degree, with a preference for a higher degree
• Strong leadership, communication, organizational, and problem-solving skills
• Proficient with Microsoft Office and agency management systems
• Committed to providing exceptional customer service while leading by example

Qualifications

• Proven track record of success in insurance sales and management
• Ability to build and maintain positive relationships with clients and colleagues
• Strong analytical and decision-making skills
• Excellent interpersonal and communication skills
• Ability to manage multiple tasks and priorities effectively

Benefits

• Annual Base Salary + Commission + Bonus Opportunities
• Paid Time Off (PTO)
• Health Insurance
• Career Growth Opportunities
• Retirement Plan

Pay

$50,000.00 - $70,000.00 per year

Schedule

Mon-Fri

Location

1625, North Story Road, Irving, TX, 75061, US

Contact

To apply, please call 972-986-1906.