Bilingual Housekeeping Operations Training Manager

At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact.

About the role

This position focuses on diagnosing issues, enhancing managerial capabilities, and applying action-driven training solutions to elevate performance. The Training Manager implements newly developed training initiatives in partnership with the Learning and Development (L&D) team and serves as a subject matter expert (SME) on MasterCorp best practices. This role reports to Resort Operations Divisional Leadership and functions as a strategic partner to field teams, contributing to broader organizational talent development and operational goals.

Bilingual English/Spanish required. Heavy travel position—on average 50% travel monthly (overnight & weekends). Preferred locations: Myrtle Beach, Hilton Head, SC; Williamsburg, VA; Orlando, FL.

Responsibilities

• Utilize learning technologies to measure and enhance the effectiveness of training initiatives and track learning completion.
• Apply advanced methods to measure training effectiveness and recommend refinements based on site-specific feedback.
• Provide coaching and guidance to site leaders to create and execute operations action plans that enhance site effectiveness.
• In partnership with HR Business Partners (HRBPs), ensure alignment and consistency in leadership development strategies to support sustained training outcomes and operations goals.
• Employ critical analysis and logical reasoning to evaluate complex situations and solve high-impact problems, ensuring decisions support strategic objectives.
• Demonstrate a high degree of self-management and initiative, effectively prioritizing and executing tasks in a high-pressure environment.
• Conduct site-level assessments using tools such as the Operations Visit Guide to identify training gaps and recommend actionable solutions.
• Regularly audit training processes at various sites to ensure consistency and adherence to company standards.
• Provide periodic evaluations of Lead Supervisors and report monthly on certification metrics.
• Maintain detailed records of training completion, attendance, and certifications, leveraging operational metrics to measure training efficacy and identify opportunities for improvement.
• Collaborate with Field HR and Divisional Operations Leadership to determine visit priorities and assess site training needs holistically, ensuring alignment with operational goals.
• Participate in preparations and create site opening plans to train all new associates and managers in partnership with key stakeholders.
• Help schedule and facilitate H2B/J1 transitions, onboarding, and training.
• Collaborate with divisional leadership to prioritize training efforts, support new site launches, and address challenges at underperforming sites.
• Support the implementation of comprehensive training programs that align with organizational goals and are consistently applied across all locations.

Requirements

• Associate or Bachelor’s degree in hospitality, HR, or related field, or equivalent relatable work experience.
• Minimum three (3) years of experience in operations leadership, training management, or similar roles focused on enhancing site performance within the hospitality industry.
• Skilled in conducting engaging and effective virtual and in-person facilitation sessions.
• Conversationally fluent in English and Spanish or Creole.
• Effective knowledge of adult learning principles, presentation skills, and demonstrated ability to communicate clearly and effectively.
• Strong proven ability to diagnose training needs and develop tailored action plans in collaboration with site leaders.
• Ability to solve problems within scope of responsibility in a fast-paced environment.
• Ability to establish and maintain effective working relationships.
• Ability to self-manage schedule and time effectively and efficiently.
• Proficient in learning technologies, Microsoft Suite (Word, Excel, PowerPoint, etc.).

Skills

• Action Oriented – Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates – Builds partnerships and works collaboratively with others to meet shared objectives.
• Courage – Steps up to address difficult issues and says what needs to be said.
• Situational Adaptability – Adapts approach and demeanor in real time to match the shifting demands of different situations.
• Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
• Drives Results – Consistently achieves results, even under tough circumstances.

Schedule

Frequent travel required—on average 50% travel monthly (overnight & weekends).

Physical Requirements

• Frequently requires standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching, occasional ascending/descending, and repetitive motions.
• Must be able to perform the essential functions of the position satisfactorily; reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job.