Bilingual Healthcare Call Center Representative - Remote California

About the Role

Gainwell Technologies is seeking Bilingual Healthcare Call Center Representatives to provide exceptional customer service and support members with questions regarding healthcare benefits, eligibility, and available services. This is a 100% remote position; however, candidates must reside in the state of California.

In this role, you'll serve as a trusted resource by helping members navigate important healthcare programs while delivering a positive, professional experience.

Responsibilities

• Answer inbound member calls and provide accurate information regarding healthcare benefits, eligibility, and available services.
• Research member inquiries, resolve issues, and respond within established service level agreements (SLAs).
• Accurately document member interactions, resolutions, and follow-up activities within the customer relationship management (CRM) system.
• Collaborate with team members, leadership, and business partners to resolve member concerns and deliver an exceptional customer experience.
• Conduct outbound calls to members as needed to provide updates, obtain additional information, or support business initiatives.

Requirements

• Must reside in the state of California.
• Fluent in both English and Spanish with the ability to communicate effectively with members in both languages.
• Experience working in a high-volume inbound call center or customer contact center environment.
• Strong verbal and written communication skills with a passion for helping others.
• Comfortable navigating multiple computer applications, CRM systems, and telephone technology while assisting customers.

What to Expect

• Work remotely from your home office while supporting members throughout California.
• Spend the majority of your day assisting members by telephone while navigating multiple computer systems.
• Receive comprehensive training, ongoing coaching, and opportunities for professional growth.
• Join a collaborative team committed to delivering exceptional customer service and improving healthcare experiences.
• Make a meaningful impact by helping members access the healthcare information and services they need.

Pay

The pay range for this position is $50,000 - $60,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Benefits

• Generous, flexible vacation policy.
• 401(k) employer match.
• Comprehensive health benefits.
• Educational assistance.
• Leadership and technical development academies to help build your skills and capabilities.