Bilingual Call Center Representative - Remote California
About the role
Gainwell Technologies is hiring Bilingual Call Center Representatives throughout California to join our growing customer service team. If you are fluent in English and Spanish, have call center experience, and enjoy helping people, we want to hear from you. This is a 100% remote, full-time position. Candidates must reside in California. You'll receive comprehensive training and ongoing support while assisting members with questions about their healthcare benefits, eligibility, and available services.
Your role in our mission
- Assist members by phone with questions about healthcare benefits, eligibility, and available services
- Deliver friendly, professional customer service in both English and Spanish
- Research member questions, resolve concerns, and help members understand their next steps
- Accurately document customer interactions and resolutions in our systems
- Work with teammates and leadership to provide a positive customer experience
What we're looking for
- Must currently reside in California
- Fluent in English and Spanish and comfortable assisting customers professionally in both languages
- At least one year of experience working in a call center or contact center environment assisting customers by phone
- Strong communication, listening, and problem-solving skills
- Comfortable navigating multiple computer systems while assisting customers by phone
What you should expect in this role
- $25 per hour
- 100% remote within California
- Full-time position
- Comprehensive training and ongoing coaching
- Candidates selected to move forward will be required to complete a pre-employment assessment as part of the selection process
- Opportunities to learn, grow, and develop your career while helping members access important healthcare information and services
Pay
The pay range for this position is $50,000 - $52,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
Benefits
All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.