Bilingual Front Office Receptionist

About the role

Christ Health Center is seeking a Bilingual Front Office Receptionist who will embrace our mission and bring life to the patients and the communities we serve.

Responsibilities

• Greet and check patients in and out
• Answer telephone and voice messages in a timely manner and be professional, friendly, and helpful with all requests
• Respond and comply to requests for patient information
• Schedule and confirm patient appointments
• Maintain Provider’s patient schedule
• Update and maintain patient information including demographics, proof of income, household assessment, etc. following all HIPAA guidelines
• Communicate with clinical staff to maintain patient flow
• Verify insurance and collect payments from patients at time of service
• Balance cash drawer daily
• Provide assistance to other front office staff as needed
• Attend and participate in in-service education for staff, quality assurance program, and risk-management programs
• Meet each morning prior to seeing the first patient and review the Huddle Task List for that day as part of the Core Care Team

Requirements

• High School Diploma or equivalent
• 1-2 years in administrative experience
• C-PAR (Certified Patient Account Representative) preferred
• Bi-Lingual in Spanish is required
• Proficient in Microsoft Office (Word, Excel, Outlook)

Skills

• Excellent verbal and written communications skills
• Effective interpersonal skills
• Analytical skills, attention to detail, effective organization skills
• Ability to work in a fast-paced environment and self-direct with minimal supervision
• Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence and reports
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio and percent
• Ability to apply general rules to specific problems to produce answers that make sense
• Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events) and to convey the information to others

Physical/Mental Demands

• Ability to lift objects weighing up to 20 pounds
• Ability to carry objects weighing up to 20 pounds
• Ability to sit +/- 90% of the time
• Ability to stoop and bend, to reach, and grab with arms and hands; manual dexterity and to communicate with others
• Ability to proofread and check documents for accuracy
• Ability to use a keyboard and visualize a computer monitor to enter words or data

Environmental/Working Conditions

• Medical office environment
• OSHA personal exposure risk category II (Tasks that involve no exposure to blood, body fluids or tissues, but employment may require performing unplanned category I tasks)
• Airborne personal exposure risk category I (Possible exposure of the healthcare worker to patients capable of transmitting M. tuberculosis). Universal precautions will be adhered to at all times.

Cultural Expectations

• Understands Christ Health Center Mission Statement and Values
• Consistently displays Christ Health Center’s Mission daily
• Treats patients, visitors and co-workers with love and respect

Benefits

• 401K & 401K Matching
• Medical, Dental, & Vision Insurance
• $25,000 Basic Life Insurance (after 90-day probationary period during the term of employment with CHC)
• Paid Time Off
• Employee Assistance Program

Schedule

Monday-Friday, 7:45 AM - 5:00 PM