Front Office Receptionist (Bilingual)
Marin Community Clinics · San Rafael, CA · 4 wk ago
OTHR$25–$28/hrFull-time
We need to output HTML fragment with sections: About the role? Actually we have Overview (description). Should we treat Overview as About the role? The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to include sections only when posting has real specific content. We have Overview (description of organization and mission). Could map to "About the role" or maybe "About the organization". The instruction says use those headings as examples; we can use "About the role". The overview includes mission, description, etc. That's appropriate.
We have Responsibilities section (list). We have Qualifications (education and experience). We have Required Skills And Abilities (skills). We have Benefits. We have Pay (salary range). We have Schedule? Not explicitly stated; only "Full Time benefited position." No schedule details. So we should not create Schedule section.
We need to preserve all substantive info, no boilerplate. Remove EEO etc. Also remove duplicated lines like "Min USD $25.00/Hr. Max USD $28.00/Hr." but we already have salary range earlier. We'll include Pay section with that range.
We need to use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to include sections only when posting has real specific content. We have Overview (description of organization and mission). Could map to "About the role" or maybe "About the organization". The instruction says use those headings as examples; we can use "About the role". The overview includes mission, description, etc. That's appropriate.
We have Responsibilities section (list). We have Qualifications (education and experience). We have Required Skills And Abilities (skills). We have Benefits. We have Pay (salary range). We have Schedule? Not explicitly stated; only "Full Time benefited position." No schedule details. So we should not create Schedule section.
We need to preserve all substantive info, no boilerplate. Remove EEO etc. Also remove duplicated lines like "Min USD $25.00/Hr. Max USD $28.00/Hr." but we already have salary range earlier. We'll include Pay section with that range.
We need to use for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title as heading. No Job ID.
We need to include all substantive info: Overview paragraph(s), responsibilities list, qualifications list (education/experience), skills list, benefits list, pay info.
We must ensure we don't create sections with filler like "commensurate with experience". Not present.
Let's extract content.
Overview: "Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national awards from the Health Resources and Services Administrations (HRSA). Our Mission is to promote health and wellness through excellent, compassionate care for all. The Front Office Receptionist performs clerical and client services tasks required for the greeting, registration, and processing of scheduled and unscheduled clients in the reception area. Making clients feel welcomed is a primary responsibility of the check-in receptionist."
That's overview.
Responsibilities: list many bullet points. We'll capture each as
- .
Qualifications: "Education and Experience: High School Diploma or Equivalent (GED) required. Associate Degree in Business Administration and or customer service certifications is highly desired. Bilingual in English and Spanish required. 2 years minimum work experience in a health-care work setting, community health environment preferred. Prior work experience in a front office receptionist role, 1-2 years minimum. Prior experience working in customer service oriented environment highly desired. Experience with Electronic Health Records (EPIC) desired."
We could split into Education and Experience but we can just list as
.
Skills: "Required Skills And Abilities High level of initiative, attention to detail and the ability to follow-through on assignments independently to completion. Excellent communication skills and interpersonal skills required. Ability to communicate effectively in English and Spanish in person and over the phone. Ability to use a computer and have basic knowledge of Microsoft Office/Outlook software including; Excel, Word, and PowerPoint. Active listening and asking questions as appropriate to determine patients and visitor’s needs. Excellent display of professionalism while communicating with patients and visitors. Ability to multitask in fast paced environment clinic setting. Ability to train other staff members as needed. Ability to work in team environment setting. Ability to complete tasks efficiently and correctly. Ability to provide patients and visitors with high level of customer service. Ability to prioritize assignments as needed, apply organizational skills and have high attention to detail when performing tasks. Ability to use office equipment such as postal electronic mailing meter, faxing/scanning equipment. Ability to work evenings or weekend shifts as needed. Excellent reliability and dependability."
Also "Physical Requirements And Working Conditions" maybe could be part of Skills? But it's separate. The instruction says we can include Skills section; we could also include a "Physical Requirements" section if we want, but not required. Since we have content, we could include a section "Physical Requirements". However the examples didn't list that but we can still use for any section heading; they gave examples but not exclusive. Safer to include as a section maybe "Physical Requirements". But we need to decide if we should create a separate section. The instruction: "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It gives examples but not limited. We could create a section for Physical Requirements. However they said "Prefer a few substantive sections over many thin ones." Physical Requirements is a few bullet points; we could incorporate into Skills or Qualifications. Might be better to include under Skills as part of abilities. But we have many skills already; we could add a subsection but not needed.
We'll keep Skills section covering all abilities, including physical requirements as part of it.
Benefits: list many items.
Pay: Salary range - $25.00-$28.00/hr. depending on years of experience, certifications and education. Full Time benefited position. Also later "Min USD $25.00/Hr. Max USD $28.00/Hr." We'll combine.
We should not include "Full Time benefited position" as separate; we can mention in Pay section.
We need to ensure we don't duplicate.
Now produce HTML:
About the role
Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national awards from the Health Resources and Services Administrations (HRSA). Our Mission is to promote health and wellness through excellent, compassionate care for all. The Front Office Receptionist performs clerical and client services tasks required for the greeting, registration, and processing of scheduled and unscheduled clients in the reception area. Making clients feel welcomed is a primary responsibility of the check-in receptionist.
Responsibilities
- Greets, welcomes, and assists all clients entering the waiting room, processes those who have appointments, and notifies in advance each client of expected wait times.
- While maintaining a professional demeanor, answers inquiries regarding general clinic information.
- Utilizing customer service skills, answers incoming calls and provides assistance, makes appointments, routes calls as appropriate, or provides information to the caller, as needed.
- Calls clients to confirm next-day appointments and performs needed cancellations or rescheduling based on client contract.
- Processes walk-in requests for appointments according to established procedures.
- Provides alternative medical service information for new clients who cannot be seen due to scheduling constraints.
- Accurately enters and confirms billing and demographic data in Practice Management System for all clients during check-in process, capturing vital demographic data and authorized signatures.
- Verifies timeliness of arrival, collects new patient private pay deposits.
- Clearly documents on the superbill.
- Prepares charts and superbills for appointments for both new and established clients in advance.
- Willingly assists nurses by acting as a resource for servicing overflow calls to nurses’ phone extensions.
- Accurately takes detailed messages and/or provides information to the caller as needed.
- Routes all nurse messages in a timely manner.
- Handles patient payments and responsible for accurate reconciliation of receipts and charges.
- Maintains the patient waiting room in a clean and orderly condition during hours of clinic operation.
- Informs appropriate staff as needed for repairs or maintenance.
- Schedules and maintains appointments in the Practice Management System including phone requests for appointments transferred from other employees and during client discharge.
- While demonstrating excellent customer service skills, informs all patients being scheduled regarding payment obligations, documents needed, and clinic policies and procedures.
- Maintains control of daily superbill copies and turns them into the supervisor for reconciliation with Master Superbill Control Sheets.
- Calls patients to make follow-up appointments or mail out letters per providers request to follow-up
- Transfers calls to internal extensions or pages overhead to locate the recipient of the call, and pages for staff as necessary.
- Care Team Responsibilities as outlined in the Care Team Patient Center Medical Home procedures.
- Other duties as assigned.
Qualifications
- High School Diploma or Equivalent (GED) required.
- Associate Degree in Business Administration and or customer service certifications is highly desired.
- Bilingual in English and Spanish required.
- 2 years minimum work experience in a health-care work setting, community health environment preferred.
- Prior work experience in a front office receptionist role, 1-2 years minimum.
- Prior experience working in customer service oriented environment highly desired.
- Experience with Electronic Health Records (EPIC) desired.
Skills
- High level of initiative, attention to detail and the ability to follow-through on assignments independently to completion.
- Excellent communication skills and interpersonal skills required.
- Ability to communicate effectively in English and Spanish in person and over the phone.
- Ability to use a computer and have basic knowledge of Microsoft Office/Outlook software including; Excel, Word, and PowerPoint.
- Active listening and asking questions as appropriate to determine patients and visitor’s needs.
- Excellent display of professionalism while communicating with patients and visitors.
- Ability to multitask in fast paced environment clinic setting.
- Ability to train other staff members as needed.
- Ability to work in team environment setting.
- Ability to complete tasks efficiently and correctly.
- Ability to provide patients and visitors with high level of customer service.
- Ability to prioritize assignments as needed, apply organizational skills and have high attention to detail when performing tasks.
- Ability to use office equipment such as postal electronic mailing meter, faxing/scanning equipment.
- Ability to work evenings or weekend shifts as needed.
- Excellent reliability and dependability.
Benefits
- Affordable health insurance and Health Reimbursement Accounts (HRA)
- Dental and Vision Insurance
- Educational and Continuing Education Benefits
- Student Loan Repayment and Loan Forgiveness
- Retirement Plan
- Group Life and AD&D Insurance
- Short term and Long Term Disability benefits
- Professional Fee Reimbursement
- Mileage and Cell Phone Reimbursement
- Scrubs Reimbursement
- Loupes Reimbursement
- Employee Assistance Programs
- Paid Holidays
- Personal Days of Celebration
- Paid time off
- Extended Illness Benefits
Pay
Salary range - $25.00-$28.00/hr., depending on years of experience, certifications and education. Full Time benefited position.
We should ensure no duplicate content like "Min USD $2
- for any list of duties/requirements/benefits. Use
for prose. We must not repeat job title as heading. No Job ID. We need to include all substantive info: Overview paragraph(s), responsibilities list, qualifications list (education/experience), skills list, benefits list, pay info. We must ensure we don't create sections with filler like "commensurate with experience". Not present. Let's extract content. Overview: "Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national awards from the Health Resources and Services Administrations (HRSA). Our Mission is to promote health and wellness through excellent, compassionate care for all. The Front Office Receptionist performs clerical and client services tasks required for the greeting, registration, and processing of scheduled and unscheduled clients in the reception area. Making clients feel welcomed is a primary responsibility of the check-in receptionist." That's overview. Responsibilities: list many bullet points. We'll capture each as
- .
Qualifications: "Education and Experience: High School Diploma or Equivalent (GED) required. Associate Degree in Business Administration and or customer service certifications is highly desired. Bilingual in English and Spanish required. 2 years minimum work experience in a health-care work setting, community health environment preferred. Prior work experience in a front office receptionist role, 1-2 years minimum. Prior experience working in customer service oriented environment highly desired. Experience with Electronic Health Records (EPIC) desired."
We could split into Education and Experience but we can just list as
- .
Skills: "Required Skills And Abilities High level of initiative, attention to detail and the ability to follow-through on assignments independently to completion. Excellent communication skills and interpersonal skills required. Ability to communicate effectively in English and Spanish in person and over the phone. Ability to use a computer and have basic knowledge of Microsoft Office/Outlook software including; Excel, Word, and PowerPoint. Active listening and asking questions as appropriate to determine patients and visitor’s needs. Excellent display of professionalism while communicating with patients and visitors. Ability to multitask in fast paced environment clinic setting. Ability to train other staff members as needed. Ability to work in team environment setting. Ability to complete tasks efficiently and correctly. Ability to provide patients and visitors with high level of customer service. Ability to prioritize assignments as needed, apply organizational skills and have high attention to detail when performing tasks. Ability to use office equipment such as postal electronic mailing meter, faxing/scanning equipment. Ability to work evenings or weekend shifts as needed. Excellent reliability and dependability."
Also "Physical Requirements And Working Conditions" maybe could be part of Skills? But it's separate. The instruction says we can include Skills section; we could also include a "Physical Requirements" section if we want, but not required. Since we have content, we could include a section "Physical Requirements". However the examples didn't list that but we can still use
- Greets, welcomes, and assists all clients entering the waiting room, processes those who have appointments, and notifies in advance each client of expected wait times.
- While maintaining a professional demeanor, answers inquiries regarding general clinic information.
- Utilizing customer service skills, answers incoming calls and provides assistance, makes appointments, routes calls as appropriate, or provides information to the caller, as needed.
- Calls clients to confirm next-day appointments and performs needed cancellations or rescheduling based on client contract.
- Processes walk-in requests for appointments according to established procedures.
- Provides alternative medical service information for new clients who cannot be seen due to scheduling constraints.
- Accurately enters and confirms billing and demographic data in Practice Management System for all clients during check-in process, capturing vital demographic data and authorized signatures.
- Verifies timeliness of arrival, collects new patient private pay deposits.
- Clearly documents on the superbill.
- Prepares charts and superbills for appointments for both new and established clients in advance.
- Willingly assists nurses by acting as a resource for servicing overflow calls to nurses’ phone extensions.
- Accurately takes detailed messages and/or provides information to the caller as needed.
- Routes all nurse messages in a timely manner.
- Handles patient payments and responsible for accurate reconciliation of receipts and charges.
- Maintains the patient waiting room in a clean and orderly condition during hours of clinic operation.
- Informs appropriate staff as needed for repairs or maintenance.
- Schedules and maintains appointments in the Practice Management System including phone requests for appointments transferred from other employees and during client discharge.
- While demonstrating excellent customer service skills, informs all patients being scheduled regarding payment obligations, documents needed, and clinic policies and procedures.
- Maintains control of daily superbill copies and turns them into the supervisor for reconciliation with Master Superbill Control Sheets.
- Calls patients to make follow-up appointments or mail out letters per providers request to follow-up
- Transfers calls to internal extensions or pages overhead to locate the recipient of the call, and pages for staff as necessary.
- Care Team Responsibilities as outlined in the Care Team Patient Center Medical Home procedures.
- Other duties as assigned.
- High School Diploma or Equivalent (GED) required.
- Associate Degree in Business Administration and or customer service certifications is highly desired.
- Bilingual in English and Spanish required.
- 2 years minimum work experience in a health-care work setting, community health environment preferred.
- Prior work experience in a front office receptionist role, 1-2 years minimum.
- Prior experience working in customer service oriented environment highly desired.
- Experience with Electronic Health Records (EPIC) desired.
- High level of initiative, attention to detail and the ability to follow-through on assignments independently to completion.
- Excellent communication skills and interpersonal skills required.
- Ability to communicate effectively in English and Spanish in person and over the phone.
- Ability to use a computer and have basic knowledge of Microsoft Office/Outlook software including; Excel, Word, and PowerPoint.
- Active listening and asking questions as appropriate to determine patients and visitor’s needs.
- Excellent display of professionalism while communicating with patients and visitors.
- Ability to multitask in fast paced environment clinic setting.
- Ability to train other staff members as needed.
- Ability to work in team environment setting.
- Ability to complete tasks efficiently and correctly.
- Ability to provide patients and visitors with high level of customer service.
- Ability to prioritize assignments as needed, apply organizational skills and have high attention to detail when performing tasks.
- Ability to use office equipment such as postal electronic mailing meter, faxing/scanning equipment.
- Ability to work evenings or weekend shifts as needed.
- Excellent reliability and dependability.
- Affordable health insurance and Health Reimbursement Accounts (HRA)
- Dental and Vision Insurance
- Educational and Continuing Education Benefits
- Student Loan Repayment and Loan Forgiveness
- Retirement Plan
- Group Life and AD&D Insurance
- Short term and Long Term Disability benefits
- Professional Fee Reimbursement
- Mileage and Cell Phone Reimbursement
- Scrubs Reimbursement
- Loupes Reimbursement
- Employee Assistance Programs
- Paid Holidays
- Personal Days of Celebration
- Paid time off
- Extended Illness Benefits
for any section heading; they gave examples but not exclusive. Safer to include as a section maybe "Physical Requirements". But we need to decide if we should create a separate section. The instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It gives examples but not limited. We could create a section for Physical Requirements. However they said "Prefer a few substantive sections over many thin ones." Physical Requirements is a few bullet points; we could incorporate into Skills or Qualifications. Might be better to include under Skills as part of abilities. But we have many skills already; we could add a subsection but not needed. We'll keep Skills section covering all abilities, including physical requirements as part of it. Benefits: list many items. Pay: Salary range - $25.00-$28.00/hr. depending on years of experience, certifications and education. Full Time benefited position. Also later "Min USD $25.00/Hr. Max USD $28.00/Hr." We'll combine. We should not include "Full Time benefited position" as separate; we can mention in Pay section. We need to ensure we don't duplicate. Now produce HTML:
About the role
Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national awards from the Health Resources and Services Administrations (HRSA). Our Mission is to promote health and wellness through excellent, compassionate care for all. The Front Office Receptionist performs clerical and client services tasks required for the greeting, registration, and processing of scheduled and unscheduled clients in the reception area. Making clients feel welcomed is a primary responsibility of the check-in receptionist.
Responsibilities
Qualifications
Skills
Benefits
Pay
Salary range - $25.00-$28.00/hr., depending on years of experience, certifications and education. Full Time benefited position.
We should ensure no duplicate content like "Min USD $2