Front Desk Receptionist (Bilingual)

About Us

Family Smiles LLC is a dynamic, growing company in Albuquerque, NM. Our mission is to provide high-quality dental services in first-class facilities. We hire only the most qualified dentists and staff committed to superior patient care. We aim to provide employees with career opportunities to change the dynamics of their lives and their families while contributing to the dental needs of underserved communities.

This role offers an entry-level platform to understand the dental healthcare business and provides a pathway for upward mobility to positions such as Lead Front Desk, Dental Assistant, Lead Dental Assistant, Assistant Office Manager, and Office Manager.

Responsibilities

• Maintain a high level of customer service at all times
• Work as part of a team with an emphasis on communication
• Schedule patient appointments per month and daily patient goals
• Answer phones and confirm appointments
• Greet and check-in patients
• Accurately verify dental benefits
• Maintain detailed patient records in a fast-paced environment
• Collect payments, co-payments, and deductibles
• Create insurance claims and submit pre-authorizations to insurance companies
• Pull patient charts for future appointments when necessary
• Maintain a clean and professional office environment
• Assist with presenting and/or explaining treatment plans

Requirements

• Customer Service experience
• Bilingual (Spanish) - preferred
• Experience with Dentrix and/or Eaglesoft - preferred

Benefits

• Competitive compensation
• Career mobility and advancement
• Career training and development
• Medical & Vision Insurance
• FREE dental treatment at our locations
• PTO
• 401K
• Life Insurance
• Pet Insurance and more