Bilingual Front Desk Receptionist

Duties & Responsibilities

• Check patients in and out.
• Use various computer applications (ie. Microsoft Office Suite)
• Update and file patient medical records.
• Insurance verification and obtain consent forms.
• Return patients' phone calls daily and timely.
• Processing patient referrals.
• Answer and route phone calls accurately and greet patients.
• Follows all organizational policies on safety and security; maintains restricted areas by safeguarding keyless entry codes and computer system passwords.
• Optimizing provider schedules and patient satisfaction with efficient scheduling.
• Maintain office inventory and equipment by anticipating supply needs and expediting supply orders.
• Other duties and responsibilities as assigned.
• Travel to clinics within the region as needed for business operation or staffing coverage requirements.

Education and Professional Experience

• High school or GED equivalent
• Minimum of 1-year experience as a receptionist
• Bilingual (English and Spanish)
• Excellent customer service skills
• Computer literacy

Professional Competencies

• Respect for patient confidentiality.
• Courteous and approachable
• Responsible and trustworthy
• Exceptional organizational skills to ensure that exceptional patient care is provided.
• Excellent written and verbal communication skills