Bilingual (English/Spanish) Medicare Sales Agent - Hybrid in Miami, FL
About the role
The role involves answering incoming calls, providing information, and converting callers into qualified leads and sales. It requires working with multiple computer systems, obtaining necessary licenses, and adhering to flexible schedules.
Responsibilities
- Answer incoming calls and identify customer needs
- Follow up with members to review products and services
- Navigate multiple computer systems to document member information
- Demonstrate knowledge of the product portfolio and assist in product selection
- Absorb and complete enrollment applications over the phone
- Meet performance goals in areas of sales, attendance, and consumer experience
- Obtain and maintain required state insurance licenses
- Complete annual product certification
Requirements
- High School Diploma/GED or equivalent
- 4+ years of customer service/sales experience
- Within 30 days, must obtain all appropriate state insurance licenses (may be completed during training)
- Ability to work regular shifts, including weekends and evenings
- Live within a commutable distance to the Miami, FL office
- Fluency in English and Spanish
Qualifications
- High School Diploma/GED or equivalent
- 4+ years of customer service/sales experience
- Within 30 days, must obtain all appropriate state insurance licenses (may be completed during training)
- Ability to work regular shifts, including weekends and evenings
- Live within a commutable distance to the Miami, FL office
- Fluency in English and Spanish
Skills
Knowledge of computer systems, Windows PC applications, and the ability to learn new software applications are essential. Flexibility to adapt to different communication styles is also important.
Benefits
- Comprehensive benefits package including medical, dental, vision, life, AD&D insurance, short-term and long-term disability coverage
- 401(k) savings plan and employee stock purchase plan
- Employee discounts and referral bonus programs
- Equity stock purchase and voluntary benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- Fun and competitive work environment
Pay
Hourly pay ranges from $16.00 to $24.04 per hour, with the possibility of receiving bonuses based on sales performance. The average annual earnings range from $50K to $65K, with top performers potentially earning up to $80K.
Schedule
Full-time position with flexible work arrangements, including the option to work from home up to 3 business days per week after completing training and on-the-job nesting period. Operating hours are Monday - Friday 7:00am - 7:30pm local time, with rotational weekend work included.
Benefits
- Accrued Paid Time Off during the first year of employment plus 8 Paid Holidays
- Healthcare plans including Medical, Dental, Vision, Life, and AD&D Insurance
- Short-term and long-term disability coverage
- 401(k) Savings Plan
- Employee Stock Purchase Plan
- Employee Assistance Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- Fun and competitive work environment