Bilingual (English/Spanish) Medicare Sales Agent - Hybrid in Miami, FL

About the role

The role involves answering incoming calls from prospective members, providing information, and converting callers into qualified leads and sales. Responsibilities include navigating multiple computer systems, assisting in the enrollment process, and meeting performance goals.

Responsibilities

• Answer incoming phone calls from prospective members, identify assistance needs, and convert callers into qualified leads and sales
• Navigate multiple computer systems to document member information while maintaining active listening and engagement with members
• Demonstrate knowledge of the product portfolio by addressing member needs, explaining differences between products, and assisting in product selection
• Absorb and assist in completing the enrollment application over the phone, ensuring compliance with product requirements and enrollment guidelines
• Meet the goals established for the position in the areas of performance, attendance, and consumer experience
• Meet and maintain requirements for agent licensure, appointments, and annual product certification

Requirements

• High School Diploma/GED (or higher) OR 4+ years of customer service/sales experience
• Within 30 days, must obtain all appropriate state insurance licenses (may be completed during training)
• Ability to work regularly scheduled shifts, including the training period, with the flexibility to adjust daily schedule and work overtime and/or weekends as needed
• Live within a commutable distance to our Miami, FL office
• Fluency in reading, writing, and speaking English and Spanish

Qualifications

• High School Diploma/GED (or higher) OR 4+ years of customer service/sales experience
• Within 30 days, must obtain all appropriate state insurance licenses (may be completed during training)
• Ability to work regularly scheduled shifts, including the training period, with the flexibility to adjust daily schedule and work overtime and/or weekends as needed
• Live within a commutable distance to our Miami, FL office
• Fluency in reading, writing, and speaking English and Spanish

Skills

• Customer service skills
• Computer literacy, including familiarity with Windows PC applications
• Knowledge of product portfolios and ability to explain differences between products
• Ability to navigate multiple computer systems
• Ability to assist in the enrollment process
• Ability to meet performance goals

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase and 401k contribution
• Paid Time Off and holidays
• Medical, dental, vision, life, and AD&D insurance
• Short-term and long-term disability coverage
• Employee Stock Purchase Plan
• Employee Discounts
• Employee Assistance Program
• Voluntary Benefits

Pay

Hourly pay for this role will range from $16.00 to $24.04 per hour based on full-time employment. This role is also eligible to receive bonuses based on sales performance.

Schedule

Full-time position with flexibility desired based on the seasonality of our business. Operating hours: Monday - Friday 7:00am - 7:30pm local time; your shift will be provided during training with rotational weekend work (includes Saturdays/Sundays).

Benefits

• Medical Plan options
• Health Spending Account or Health Saving account
• Dental, Vision, Life& AD&D Insurance
• Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Voluntary Benefits