(Bilingual English/Mandarin) Tenant Services Coordinator, Hillside Senior Apartments (53523)

Essential Duties And Responsibilities

• Actively coordinate day-to-day on-site services for tenants and ensure all service provision is representative of RiseBoro’s mission
• Complete needs assessments and develop ongoing, tenant-centered support plans for all tenants; review support plans periodically and document the successful completion of tasks and objectives
• Provide ongoing case management, assistance, and advocacy, providing information and referrals to community services as needed, including supportive counseling and crisis intervention services
• Ensure tenants maintain the housing subsidy and the benefits required to remain in permanent housing
• Help tenants identify additional benefits for which they may qualify and facilitate application to said benefits, conducting advocacy as needed
• Assist tenants in developing informal support networks with other tenants by facilitating opportunities for tenant engagement through educational workshops and social activities including birthday parties and holiday celebrations; provide translation during workshop presentations as needed
• Prepare and maintain up-to-date records and resident files, and outcomes, including residents’ personal and eligibility information, records of services provided, and all relevant correspondence
• Conduct monitoring services through home visits and telephone calls as well as periodic inspections with property management staff
• Work collaboratively with community partners to ensure residents can age in place, including coordination of home care services and proper discharge planning from inpatient facilities
• Communicate with on-site property management and maintenance staff on resident issues to obtain records of incidents and hospitalization during non-working hours
• Escort tenants to appointments i.e., medical or government agency appointments when appropriate and as needed

COMPETENCIES

• Experience in social services setting preferred
• Experience in customer or client services required
• Excellent verbal and written communication required
• Bilingual English/Cantonese or Mandarin speaker required
• Strong interpersonal skills and ability to advocate
• Ability to be a team player and the willingness to work with a diverse population
• Ability to problem solve and work with a high level of autonomy required
• Excellent organizational skills and ability to adequately manage time required
• Ability to be flexible and adaptable required; weekends and evening hours as needed
• Commitment to RiseBoro’s mission, vision, and values
• Commitment to supporting communities who have experienced systemic oppression and bias (e.g., people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.)

Qualifications

• Bachelor’s Degree required; Bachelor’s Degree in social work, psychology, or a related human services field of study preferred
• A minimum of one (1) year of experience in customer or client services required