Tenant Services Coordinator, Hillside Senior Apartments (54206)

Essential Duties and Responsibilities

• Actively coordinate day-to-day on-site services for tenants and ensure all service provision is representative of RiseBoro’s mission.
• Complete needs assessments and develop ongoing, tenant‑centered support plans for all tenants; review support plans periodically and document the successful completion of tasks and objectives.
• Provide ongoing case management, assistance, and advocacy, offering information and referrals to community services as needed, including supportive counseling and crisis intervention services.
• Ensure tenants maintain the housing subsidy and the benefits required to remain in permanent housing.
• Help tenants identify additional benefits for which they may qualify and facilitate application to said benefits, conducting advocacy as needed.
• Assist tenants in developing informal support networks by facilitating educational workshops and social activities (e.g., birthday parties, holiday celebrations); provide translation during workshop presentations as needed.
• Educate residents on available on-site services and other community resources.
• Prepare and maintain up‑to‑date records and resident files, including personal and eligibility information, records of services provided, and all relevant correspondence.
• Conduct monitoring services through home visits, telephone calls, and periodic inspections with property management staff.
• Work collaboratively with community partners to ensure residents can age in place, including coordination of home care services and proper discharge planning from inpatient facilities.
• Communicate with on‑site property management and maintenance staff on resident issues to obtain records of incidents and hospitalizations during nonworking hours.
• Escort tenants to appointments (e.g., medical or government agency appointments) when appropriate and as needed.
• Other related duties as required by the Supervisor.

Competencies

• Experience in a social services setting preferred.
• Experience in customer or client services required.
• Excellent verbal and written communication required.
• Bilingual English/Cantonese or Mandarin speaker required.
• Strong interpersonal skills and ability to advocate.
• Ability to be a team player and work with a diverse population.
• Ability to problem‑solve and work with a high level of autonomy required.
• Excellent organizational skills and ability to adequately manage time required.
• Ability to be flexible and adaptable; weekends and evening hours as needed.
• Commitment to RiseBoro’s mission, vision, and values.
• Ability to understand concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities.
• Commitment to supporting communities who have experienced systemic oppression and bias (e.g., people of color, LGBTQ+ people, immigrants, justice‑involved persons, etc.).

Education and Experience

• Bachelor’s Degree required; Bachelor’s Degree in social work, psychology, or a related human services field of study preferred.
• Minimum of one (1) year of experience in customer or client services required.