Bilingual Tenant Services Coordinator, Baisley Pond (53244)

Essential Duties And Responsibilities

• Work with the Assistant Site Director to promote continued stable living for households on their caseload.
• Coordinate day-to-day on-site services for the tenants on their caseload of approximately 20-25 households and ensure all service provision is representative of RiseBoro’s mission.
• Complete needs assessments and develop ongoing, tenant-centered support plans for all tenants; review support plans periodically and document the successful completion of tasks and objectives.
• Provide ongoing case management, assistance, and advocacy, providing information and referrals to community services as needed.
• Ensure tenants maintain housing subsidy and benefits required to remain in permanent housing.
• Aid tenants in obtaining and maintaining all government benefits for which they may qualify, conducting advocacy as needed.
• Aid tenants in developing informal support networks with other tenants by facilitating opportunities for tenant engagement through educational workshops and other social activities including birthday parties and holiday celebrations, translate as needed.
• Educate residents on the available on-site services and other community resources.
• Prepare and maintain up-to-date records and resident files, outcomes, including residents' personal and eligibility information, records of services provided, and all relevant correspondence.
• Conduct monitoring services through friendly visits and telephone reassurance calls as well as periodic inspections with property management staff.
• Collaborate with community partners to ensure residents are able to age in place, including coordination of home care services and proper discharge planning from inpatient facilities.
• Communicate with property management and maintenance staff on resident issues and to obtain records of incidents and hospitalizations during off-working hours.
• Participate in case conferences and coordinate with other program staff to ensure tenant and programmatic successes.
• Maintain and monitor recreational activities such as art, yoga, and gardening sessions as needed.

Competencies

• Team player and willing to work with a diverse population.
• Ability to problem solve and work independently.
• Experience working with the homeless population and/or seniors and older adults with comorbid substance abuse, mental health, medical health and/or similarly related diagnoses.
• Six months or more of human service experience preferred.
• Flexible in order to accommodate weekend hours as the need arises; must be available to work evening hours in order to meet tenant needs.
• Commitment to RiseBoro’s mission of unleashing the potential of communities to thrive, no matter the odds.

Qualifications

• Bachelor’s Degree required; degree in social work, psychology, or a related field is preferred.
• Bilingual in Spanish and English required.