Bilingual English and Spanish Member Loyalty Representative (R14277)
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences.
Thus we need to parse the posting and decide which sections to include.
We have content:
- Who We Are: description of Oportun. Could be "About the role"? Actually "Who We Are" is company overview. Could be placed under a heading like "About the role"? But they gave examples: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose appropriate headings.
We have sections:
- The Opportunity: description of role, responsibilities (what you'll do). Could be "Responsibilities".
- What You'll Do: detailed duties list.
- Who You Are: traits.
- What You Bring: Skills & experience Required.
- Compensation: base hourly rate $20.00 - $23.00.
- Why Oportun / What's In It For You: benefits list.
- Our AI Mindset: maybe not needed? Could be omitted as not in list.
- Equal Opportunity Employer etc: boilerplate to remove.
- California applicants etc: remove.
- Fraud warning: remove.
Thus we need sections: About the role? Could combine Who We Are and The Opportunity? But better to have:
About the role
with description of Oportun mission and role focus.
Responsibilities
with bullet list of duties from "What You'll Do".
Qualifications
maybe combine Who You Are and What You Bring? Or separate Requirements and Skills.
But we need to avoid thin sections. Let's think: we can have:
- About the role (company overview + role purpose)
- Responsibilities (duties)
- Qualifications (required skills/experience, bilingual, availability, etc.)
- Pay (compensation)
- Benefits (list)
We should not include Schedule unless specified; they mention "Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs. Schedules are set every two weeks." That's schedule info. So we could include Schedule section.
But they said: never create Pay/Schedule/Benefits sections unless the posting actually states them. We have Pay (hourly rate) and Schedule (flexible rotating schedule). Benefits also present.
Thus we can have sections: About the role, Responsibilities, Qualifications, Pay, Schedule, Benefits.
We need to ensure we don't include filler like "commensurate with experience". Not present.
We must preserve all substantive information. Let's extract.
Company description: "Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $22.7 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually."
Role focus: "At Oportun, we consider our customers to be our members, and the primary focus of our Member Loyalty Representatives is to create and generate a rewarding and unique member service experience. Our Member Loyalty Representatives are passionate about listening, helping, and connecting with people at all touchpoints, such as in our stores and in the communities around our stores through personal outreach activities. As a key member of our team, you will make the mission of Oportun come to life by educating our members and communities about our inclusive, affordable financial services that empower them to build a better future. At Oportun, we move fast and we hold each other to a high bar. If you care about doing your best work while actually moving the needle for real people, you'll fit right in."
That's good for About the role.
Responsibilities: list from "What You'll Do". Let's extract bullet points:
- Welcome members with a warm greeting and provide quality member service.
- Seamlessly process all transactions, while following company policies & procedures and protecting our members’ information.
- Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in our lending and servicing activities.
- Enjoy informing and educating potential members about Oportun’s services by engaging in outreach efforts more than 50% of the time at Oportun locations, partner locations and/or community events. Activities include:
- Building relationships with local businesses (e.g., mechanic shops, dental offices, furniture stores) and speaking with local business owners and their employees about how Oportun’s services can help their customers.
- Conducting outreach efforts at local flea markets, community events, and at our Lending As A Service (LAAS) partner locations to increase awareness, capture leads, and assist with starting applications;
- Actively engaging with people at and around Oportun’s retail locations, encouraging store visits, and assisting with applications.
- Supporting community outreach and marketing events, by passing out flyers and educating the local community about Oportun and its products and services; and
- Using iPads or assisting potential members with scanning QR codes during outreach efforts to start new applications.
- Light housekeeping to keep the work area and store location inviting and presentable to all who visit, including daily collection of trash, sweeping, mopping, and window cleaning as needed.
- Use a computer intermittently (approx. 3-6 hours per day) for administrative tasks and for servicing members.
- Stand while assisting members; sitting is allowed during non-member-facing tasks.
- Occasionally unpack and store office or cleaning supplies.
- Must have the ability to travel between designated work locations (including outreach activities) within a reasonable commuting distance as part of standard job duties. Travel will be limited to sites considered part of an ordinary commute.
- Be a role model for Oportun’s Core Values: On a Mission, As One, to Make it Better, Now.
We need to preserve all. We'll put these as - . For nested list under outreach activities, we can keep as sublist.
Qualifications: from "Who You Are" and "What You Bring Skills & experience Required".
Who You Are:
- You're comfortable navigating complexity and don't wait for perfect information to move forward.
- You communicate clearly, give direct feedback, and expect the same in return.
- Must be outgoing, sales-focused, and enjoy speaking with people.
- Must love to help members, including prospective members through outreach and educational activities.
What You Bring Skills & experience Required:
- Must be bilingual (English/Spanish).
- Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs. Schedules are set every two weeks.
- Must have regular, reliable, and predictable attendance to support store operations.
- Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities.
- Ability to lift and/or move objects up to 25 pounds, as needed.
- Basic computer skills and ability to operate office equipment such as, phones, scanners, and iPads.
- Ability to organize and file paper documents.
Note: The schedule bullet overlaps with schedule section; we might keep schedule info in Schedule section, but also it's a qualification. To avoid duplication, we could keep schedule info only in Schedule section, but we need to preserve all info. We could mention schedule requirement in Qualifications but not duplicate. However instructions: preserve ALL substantive information; do NOT invent or summarize away detail. If we put schedule info only in Schedule section, we still preserve it. It's okay to not duplicate. So we can move schedule bullet to Schedule section.
Thus Qualifications will include: comfort navigating complexity, clear communication, outgoing sales-focused, love to help, bilingual, regular reliable attendance, willingness to work outdoors year-round, ability to lift up to 25 lbs, basic computer skills, ability to organize/file paper documents.
Pay: "The base hourly rate for this full-time position is $20.00 - $23.00. Our hourly rates are determined by role, location and experience. The hourly range displayed on each job posting reflects a minimum and maximum for new hire rates for this position, specific to the location of this job posting. Please note that the compensation details listed in this posting reflects only the hourly rate for this position and does not include other compensation elements or benefits."
We'll put that in Pay section as prose.
Schedule: "Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs. Schedules are set every two weeks." Also travel requirement? Travel is part of responsibilities but could be in Responsibilities. We'll keep schedule section with that sentence.
Benefits: list from "What's In It For You": Medical, Dental, Vision, Flexible Spending Accounts (FSAs), EAP, Life and Disability insurance, Accident coverage, Paid Time Off, 16 paid hours (VTO) to participate in volunteer activities each year, Employee Assistance Fund (OEAF), 401(k) retirement savings, Travel Assistance, Paid Training, Competitive pay, plus sales incentives $$$, Growth opportunities, Flexible schedules, Opportunity to positively impact your community.
Also note "Benefits vary by country of employment." and "Some Of The Benefits Available To Eligible Employees Include". We'll keep that as intro.
We must not include boilerplate like EEO, AI Mindset, etc. Remove.
Now produce HTML fragment with
headings and
or
- .
We need to ensure we don't include any empty sections.
Let's craft:
About the role
Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $22.7 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually. At Oportun, we consider our customers to be our members, and the primary focus of our Member Loyalty Representatives is to create and generate a rewarding and unique member service experience. Our Member Loyalty Representatives are passionate about listening, helping, and connecting with people at all touchpoints, such as in our stores and in the communities around our stores through personal outreach activities. As a key member of our team, you will make the mission of Oportun come to life by educating our members and communities about our inclusive, affordable financial services that empower them to build a better future. At Oportun, we move fast and we hold each other to a high bar. If you care about doing your best work while actually moving the needle for real people, you'll fit right in.
Responsibilities
- Welcome members with a warm
for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. Thus we need to parse the posting and decide which sections to include. We have content: - Who We Are: description of Oportun. Could be "About the role"? Actually "Who We Are" is company overview. Could be placed under a heading like "About the role"? But they gave examples: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose appropriate headings. We have sections: - The Opportunity: description of role, responsibilities (what you'll do). Could be "Responsibilities". - What You'll Do: detailed duties list. - Who You Are: traits. - What You Bring: Skills & experience Required. - Compensation: base hourly rate $20.00 - $23.00. - Why Oportun / What's In It For You: benefits list. - Our AI Mindset: maybe not needed? Could be omitted as not in list. - Equal Opportunity Employer etc: boilerplate to remove. - California applicants etc: remove. - Fraud warning: remove. Thus we need sections: About the role? Could combine Who We Are and The Opportunity? But better to have:
About the role
with description of Oportun mission and role focus.Responsibilities
with bullet list of duties from "What You'll Do".Qualifications
maybe combine Who You Are and What You Bring? Or separate Requirements and Skills. But we need to avoid thin sections. Let's think: we can have: - About the role (company overview + role purpose) - Responsibilities (duties) - Qualifications (required skills/experience, bilingual, availability, etc.) - Pay (compensation) - Benefits (list) We should not include Schedule unless specified; they mention "Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs. Schedules are set every two weeks." That's schedule info. So we could include Schedule section. But they said: never create Pay/Schedule/Benefits sections unless the posting actually states them. We have Pay (hourly rate) and Schedule (flexible rotating schedule). Benefits also present. Thus we can have sections: About the role, Responsibilities, Qualifications, Pay, Schedule, Benefits. We need to ensure we don't include filler like "commensurate with experience". Not present. We must preserve all substantive information. Let's extract. Company description: "Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $22.7 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually." Role focus: "At Oportun, we consider our customers to be our members, and the primary focus of our Member Loyalty Representatives is to create and generate a rewarding and unique member service experience. Our Member Loyalty Representatives are passionate about listening, helping, and connecting with people at all touchpoints, such as in our stores and in the communities around our stores through personal outreach activities. As a key member of our team, you will make the mission of Oportun come to life by educating our members and communities about our inclusive, affordable financial services that empower them to build a better future. At Oportun, we move fast and we hold each other to a high bar. If you care about doing your best work while actually moving the needle for real people, you'll fit right in." That's good for About the role. Responsibilities: list from "What You'll Do". Let's extract bullet points: - Welcome members with a warm greeting and provide quality member service. - Seamlessly process all transactions, while following company policies & procedures and protecting our members’ information. - Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in our lending and servicing activities. - Enjoy informing and educating potential members about Oportun’s services by engaging in outreach efforts more than 50% of the time at Oportun locations, partner locations and/or community events. Activities include: - Building relationships with local businesses (e.g., mechanic shops, dental offices, furniture stores) and speaking with local business owners and their employees about how Oportun’s services can help their customers. - Conducting outreach efforts at local flea markets, community events, and at our Lending As A Service (LAAS) partner locations to increase awareness, capture leads, and assist with starting applications; - Actively engaging with people at and around Oportun’s retail locations, encouraging store visits, and assisting with applications. - Supporting community outreach and marketing events, by passing out flyers and educating the local community about Oportun and its products and services; and - Using iPads or assisting potential members with scanning QR codes during outreach efforts to start new applications. - Light housekeeping to keep the work area and store location inviting and presentable to all who visit, including daily collection of trash, sweeping, mopping, and window cleaning as needed. - Use a computer intermittently (approx. 3-6 hours per day) for administrative tasks and for servicing members. - Stand while assisting members; sitting is allowed during non-member-facing tasks. - Occasionally unpack and store office or cleaning supplies. - Must have the ability to travel between designated work locations (including outreach activities) within a reasonable commuting distance as part of standard job duties. Travel will be limited to sites considered part of an ordinary commute. - Be a role model for Oportun’s Core Values: On a Mission, As One, to Make it Better, Now. We need to preserve all. We'll put these as- . For nested list under outreach activities, we can keep as sublist.
Qualifications: from "Who You Are" and "What You Bring Skills & experience Required".
Who You Are:
- You're comfortable navigating complexity and don't wait for perfect information to move forward.
- You communicate clearly, give direct feedback, and expect the same in return.
- Must be outgoing, sales-focused, and enjoy speaking with people.
- Must love to help members, including prospective members through outreach and educational activities.
What You Bring Skills & experience Required:
- Must be bilingual (English/Spanish).
- Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs. Schedules are set every two weeks.
- Must have regular, reliable, and predictable attendance to support store operations.
- Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities.
- Ability to lift and/or move objects up to 25 pounds, as needed.
- Basic computer skills and ability to operate office equipment such as, phones, scanners, and iPads.
- Ability to organize and file paper documents.
Note: The schedule bullet overlaps with schedule section; we might keep schedule info in Schedule section, but also it's a qualification. To avoid duplication, we could keep schedule info only in Schedule section, but we need to preserve all info. We could mention schedule requirement in Qualifications but not duplicate. However instructions: preserve ALL substantive information; do NOT invent or summarize away detail. If we put schedule info only in Schedule section, we still preserve it. It's okay to not duplicate. So we can move schedule bullet to Schedule section.
Thus Qualifications will include: comfort navigating complexity, clear communication, outgoing sales-focused, love to help, bilingual, regular reliable attendance, willingness to work outdoors year-round, ability to lift up to 25 lbs, basic computer skills, ability to organize/file paper documents.
Pay: "The base hourly rate for this full-time position is $20.00 - $23.00. Our hourly rates are determined by role, location and experience. The hourly range displayed on each job posting reflects a minimum and maximum for new hire rates for this position, specific to the location of this job posting. Please note that the compensation details listed in this posting reflects only the hourly rate for this position and does not include other compensation elements or benefits."
We'll put that in Pay section as prose.
Schedule: "Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs. Schedules are set every two weeks." Also travel requirement? Travel is part of responsibilities but could be in Responsibilities. We'll keep schedule section with that sentence.
Benefits: list from "What's In It For You": Medical, Dental, Vision, Flexible Spending Accounts (FSAs), EAP, Life and Disability insurance, Accident coverage, Paid Time Off, 16 paid hours (VTO) to participate in volunteer activities each year, Employee Assistance Fund (OEAF), 401(k) retirement savings, Travel Assistance, Paid Training, Competitive pay, plus sales incentives $$$, Growth opportunities, Flexible schedules, Opportunity to positively impact your community.
Also note "Benefits vary by country of employment." and "Some Of The Benefits Available To Eligible Employees Include". We'll keep that as intro.
We must not include boilerplate like EEO, AI Mindset, etc. Remove.
Now produce HTML fragment with
headings and
or
- .
We need to ensure we don't include any empty sections.
Let's craft:
About the role
Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $22.7 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually. At Oportun, we consider our customers to be our members, and the primary focus of our Member Loyalty Representatives is to create and generate a rewarding and unique member service experience. Our Member Loyalty Representatives are passionate about listening, helping, and connecting with people at all touchpoints, such as in our stores and in the communities around our stores through personal outreach activities. As a key member of our team, you will make the mission of Oportun come to life by educating our members and communities about our inclusive, affordable financial services that empower them to build a better future. At Oportun, we move fast and we hold each other to a high bar. If you care about doing your best work while actually moving the needle for real people, you'll fit right in.
Responsibilities
- Welcome members with a warm
- .
We need to ensure we don't include any empty sections.
Let's craft: