Bilingual English and Spanish Member Loyalty Representative (R14257)
About the Role
Oportun is seeking qualified candidates with customer service, cashier, sales, or hospitality experience to work full‑time as Member Loyalty Representatives. The primary focus is to create a rewarding member service experience, educate members and communities about inclusive, affordable financial services, and support outreach activities.
Responsibilities
- Welcome members with a warm greeting and provide quality member service.
- Seamlessly process all transactions while following company policies, procedures, and protecting members’ information.
- Work independently or as part of a team, including time alone in the store without direct supervision, while exceeding daily lending and servicing goals.
- Engage in outreach efforts more than 50% of the time at Oportun locations, partner locations, and community events.
- Build relationships with local businesses (e.g., mechanic shops, dental offices, furniture stores) and speak with owners and employees about how Oportun’s services can help their customers.
- Conduct outreach at flea markets, community events, and Lending As A Service (LAAS) partner locations to increase awareness, capture leads, and assist with starting applications.
- Actively engage with people around Oportun retail locations, encourage store visits, and assist with applications.
- Support community outreach and marketing events by distributing flyers and educating the local community about Oportun’s products and services.
- Use iPads or assist potential members with scanning QR codes during outreach to start new applications.
- Perform light housekeeping to keep the work area and store inviting, including daily trash collection, sweeping, mopping, and window cleaning as needed.
- Use a computer intermittently (approximately 3–6 hours per day) for administrative tasks and member servicing.
- Stand while assisting members; sitting is allowed during non‑member‑facing tasks.
- Occasionally unpack and store office or cleaning supplies.
- Travel between designated work locations (including outreach activities) within a reasonable commuting distance; travel is limited to sites considered part of an ordinary commute.
- Model Oportun’s Core Values: On a Mission, As One, to Make it Better, Now.
Requirements
- Bilingual in English and Spanish.
- Outgoing, sales‑focused, and enjoys speaking with people.
- Passionate about helping members, including prospective members through outreach and educational activities.
- Available to work weekends and flexible with a rotating work schedule set every two weeks.
- Regular, reliable, and predictable attendance to support store operations.
- Willing and able to work outdoors year‑round to identify new sales opportunities and promote company products and services.
- Ability to lift and/or move objects up to 25 pounds as needed.
- Basic computer skills and ability to operate office equipment such as phones, scanners, and iPads.
- Ability to organize and file paper documents.
Benefits
- Employee Assistance Program (EAP)
- Life and Disability insurance
- Accident coverage
- 8 paid volunteer hours (VTO) each year
- Employee Assistance Fund (OEAF)
- 401(k) retirement savings
- Travel Assistance
- Paid Training
- Competitive pay plus sales incentives
- Growth opportunities
- Flexible schedules
- Opportunity to positively impact your community
Pay
The base hourly rate for this part‑time position is $17.00 – $18.00, determined by role, location, and experience. The range reflects a minimum and maximum for new hires and does not include other compensation elements or benefits.
Schedule
Must be available to work weekends and flexible with a rotating schedule set every two weeks. Travel between designated work locations is required as part of standard duties, limited to ordinary commute distances.