Bilingual English and Spanish Member Loyalty Representative (R14279)

We need to output HTML fragment with sections: About the role? Actually we have "Who We Are", "The Opportunity", "What You'll Do", "Who You Are", "What You Bring Skills & experience Required", "Compensation", "Why Oportun What's In It For You", "Our AI Mindset". Also maybe "Benefits". We need to use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We must not repeat job title as heading. We need to include sections only when posting has real specific content. We must not include filler like "commensurate with experience". We need to preserve all substantive info, remove boilerplate (EEO, legal, scam warning, application instructions). Also remove duplicated lines. We need to decide which sections to include: About the role? Could be "Who We Are" maybe as About the role? But they said use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can map content to those headings. However we must not invent sections if no content. We have content for responsibilities (What You'll Do). Requirements/Qualifications/Skills (What You Bring Skills & experience Required). Pay (Compensation). Benefits (Why Oportun What's In It For You). Schedule? There's mention: "Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs. Schedules are set every two weeks." That's schedule info. So we can include Schedule section. Also maybe "About the role" could be "Who We Are" or "The Opportunity". We'll include About the role as a brief description of the role (maybe combine Who We Are and The Opportunity). But we must not repeat job title. We'll include About the role with description of Oportun and role purpose. We need to use

• for any list of duties/requirements/benefits. So responsibilities list should be
  . Requirements list also
  . Benefits list also
  . Use

  for prose. We must not include boilerplate like EEO, legal, scam warning, application instructions. Also remove duplicated lines. Let's extract substantive content. From "Who We Are": description of Oportun mission, stats. That's about company, not role. Could be part of About the role? Might be okay. "The Opportunity": description of Part-Time role, focus on Member Loyalty Representatives, mission, etc. That's role description. We'll combine into About the role: Oportun is mission-driven financial services company... The role is Part-Time Member Loyalty Representative focusing on member service, outreach, etc. Responsibilities (What You'll Do): list items: - Welcome members with a warm greeting and provide quality member service. - Seamlessly process all transactions, while following company policies & procedures and protecting our members’ information. - Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in our lending and servicing activities. - Enjoy informing and educating potential members about Oportun’s services by engaging in outreach efforts more than 50% of the time at Oportun locations, partner locations and/or community events. Activities include: - Building relationships with local businesses (e.g., mechanic shops, dental offices, furniture stores) and speaking with local business owners and their employees about how Oportun’s services can help their customers. - Conducting outreach efforts at local flea markets, community events, and at our Lending As A Service (LAAS) partner locations to increase awareness, capture leads, and assist with starting applications; - Actively engaging with people at and around Oportun’s retail locations, encouraging store visits, and assisting with applications. - Supporting community outreach and marketing events, by passing out flyers and educating the local community about Oportun and its products and services; and - Using iPads or assisting potential members with scanning QR codes during outreach efforts to start new applications. - Light housekeeping to keep the work area and store location inviting and presentable to all who visit, including daily collection of trash, sweeping, mopping, and window cleaning as needed. - Use a computer intermittently (approx. 3-6 hours per day) for administrative tasks and for servicing members. - Stand while assisting members; sitting is allowed during non-member-facing tasks. - Occasionally unpack and store office or cleaning supplies. - Must have the ability to travel between designated work locations (including outreach activities) within a reasonable commuting distance as part of standard job duties. Travel will be limited to sites considered part of an ordinary commute. - Be a role model for Oportun’s Core Values: On a Mission, As One, to Make it Better, Now. We need to keep bullet points; some are nested. We'll flatten maybe. Who You Are: description of traits: comfortable navigating complexity, communicate clearly, give direct feedback, outgoing, sales-focused, enjoy speaking with people, love to help members including prospective members through outreach and educational activities. What You Bring Skills & experience Required: list: - Must be bilingual (English/Spanish). - Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs. Schedules are set every two weeks. - Must have regular, reliable, and predictable attendance to support store operations. - Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities. - Ability to lift and/or move objects up to 25 pounds, as needed. - Basic computer skills and ability to operate office equipment such as, phones, scanners, and iPads. - Ability to organize and file paper documents. Compensation: base hourly rate $17.00 - $18.00. Note about hourly rates determined by role, location, experience. The hourly range displayed reflects min and max for new hire rates for this position, specific to location. Compensation details listed only hourly rate, does not include other compensation elements or benefits. Why Oportun What's In It For You: Benefits list: - EAP, Life and Disability insurance - Accident coverage - 8 paid hours (VTO) to participate in volunteer activities each year - Employee Assistance Fund (OEAF) - 401(k) retirement savings - Travel Assistance - Paid Training - Competitive pay, plus sales incentives $$$ - Growth opportunities - Flexible schedules - Opportunity to positively impact your community Also note: Benefits vary by country of employment. Some Of The Benefits Available To Eligible Employees Include ... This is a summary of select benefits and does not represent the full benefits package. Eligibility and plan details vary by location and employment status. Our AI Mindset: description about AI usage, encourage exploring AI tools, etc. This could be a section maybe "AI Mindset" but not in prescribed headings. We could include as a section maybe "About the role" or separate? The instruction: Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., not limited to those. So we can add other headings if needed, but better to stick to those. AI Mindset could be part of About the role or maybe "Qualifications"? Not exactly. Could be omitted? It's substantive but not fitting headings. Could we create a section "AI Mindset" as

  ? The instruction says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says "Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies those are examples; we can use others if needed. However they also say "Prefer a few substantive sections over many thin ones." So maybe we can incorporate AI Mindset into About the role or Qualifications. I'd incorporate into About the role as a note about AI mindset. Schedule: we have schedule info: Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs. Schedules are set every two weeks. We'll create Schedule section with that. Now we need to output only HTML fragment, no /, no markdown fences. We'll structure:

  About the role

  Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $22.7 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually. As a Part-Time Member Loyalty Representative, you will create and generate a rewarding and unique member service experience, educate members and communities about inclusive, affordable financial services, and embody Oportun’s Core Values: On a Mission, As One, to Make it Better, Now. You’ll also be encouraged to explore AI tools and apply them to move the needle.

  Responsibilities

  • Welcome members with a warm greeting and provide quality member service.
  • Seamlessly process all transactions, while following company policies & procedures and protecting members’ information.
  • Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in lending and servicing activities.
  • Inform and educate potential members about Oportun’s services by engaging in outreach efforts more than 50% of the time at Oportun locations, partner locations, and/or community events, including:
    • Building relationships with local businesses (e.g., mechanic shops, dental offices, furniture stores) and speaking with owners and employees about how Oportun’s services can help their customers.
    • Conducting outreach at local flea markets, community events, and Lending As A Service (LAAS) partner locations to increase awareness, capture leads, and assist with starting applications.
    • Actively engaging with people at and around Oportun’s retail locations, encouraging store visits, and assisting with applications.
    • Supporting community outreach and marketing events by passing out flyers and educating the local community about Oportun and its products and services.
    • Using iPads or assisting potential members with scanning QR codes during outreach efforts to start new applications.
  • Perform light housekeeping to keep the work area and store location inviting, including daily trash collection, sweeping, mopping, and window cleaning as needed.
  • Use a computer intermittently (approx. 3–6 hours per day) for administrative tasks and servicing members.
  • Stand while assisting members; sitting is allowed during non‑member‑facing tasks.
  • Occasionally unpack and store office or cleaning supplies.
  • Travel between designated work locations (including outreach activities) within a reasonable commuting distance as part of standard duties; travel limited to sites considered part of an ordinary commute.

  Requirements

  • Bilingual (English/Spanish).
  • Available to work weekends and flexible with a rotating work schedule; schedules are set every two weeks.
  • Regular, reliable, and predictable attendance to support store operations.
  • Willing and able to work outdoors year‑round to identify new sales opportunities and promote products/services through designated outreach activities.
  • Ability to lift and/or move objects up to 25 pounds as needed.
  • Basic computer skills and ability to operate office equipment such as phones, scanners, and iPads.
  • Ability to organize and file paper documents.

  Schedule