Bilingual English and Spanish Member Loyalty Representative (R14278)
Oportun · Santa Rosa, CA · 1 mo ago
Management$20–$23/hrFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content.
We need to parse the posting.
We have sections: Who We Are (company description) maybe not needed as heading? The instruction: use
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content.
We need to parse the posting.
We have sections: Who We Are (company description) maybe not needed as heading? The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map content to these headings. The posting includes: Who We Are (company overview) maybe we can treat as About the role? Actually "About the role" is typical. But we have "Who We Are" describing company. Could be considered "About the role"? Not exactly. But we can include a section "About the role" with description of role and mission. The posting includes "The Opportunity" describing role. Also "What You'll Do" responsibilities. "Who You Are" maybe qualifications/skills. "What You Bring Skills & experience Required" skills. "Compensation" pay. "Why Oportun What's In It For You" benefits. Also schedule info: "Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs. Schedules are set every two weeks." That's schedule. Also travel requirement maybe part of responsibilities.
We need to avoid boilerplate: EEO, legal, scam warning, etc. Remove those.
We must preserve all substantive info, not invent.
We need to output only HTML fragment, no /, no markdown fences.
We'll create sections:
About the role
with description: Oportun mission-driven financial services company, role of Member Loyalty Representative, focus on member service, outreach, etc. Use paragraphs.
Responsibilities
with list of duties from "What You'll Do". Use - .
Qualifications
maybe combine "Who You Are" and "What You Bring Skills & experience Required". Could separate Skills and Qualifications but we can put Qualifications heading with required traits: outgoing, sales-focused, enjoy speaking with people, love to help members, etc. Or we could have Skills heading for required skills: bilingual English/Spanish, availability weekends, rotating schedule, reliable attendance, ability to work outdoors, lift up to 25 lbs, basic computer skills, operate office equipment, organize/file paper docs. Also maybe "Must be comfortable navigating complexity..." etc.
We need to decide headings: About the role, Responsibilities, Qualifications, Skills, Benefits, Pay, Schedule. Could also include "Requirements" but we can combine.
We must not create empty sections.
Let's extract specifics.
Company description: "Who We Are Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $22.7 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually."
That's substantive.
The Opportunity: "Oportun is currently seeking qualified candidates with customer service, cashier, sales, or hospitality experience to work Full-Time. At Oportun, we consider our customers to be our members, and the primary focus of our Member Loyalty Representatives is to create and generate a rewarding and unique member service experience. Our Member Loyalty Representatives are passionate about listening, helping, and connecting with people at all touchpoints, such as in our stores and in the communities around our stores through personal outreach activities. As a key member of our team, you will make the mission of Oportun come to life by educating our members and communities about our inclusive, affordable financial services that empower them to build a better future. At Oportun, we move fast and we hold each other to a high bar. If you care about doing your best work while actually moving the needle for real people, you'll fit right in."
That's about role.
Responsibilities list from "What You'll Do":
- Welcome members with a warm greeting and provide quality member service.
- Seamlessly process all transactions, while following company policies & procedures and protecting our members’ information.
- Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in our lending and servicing activities.
- Enjoy informing and educating potential members about Oportun’s services by engaging in outreach efforts more than 50% of the time at Oportun locations, partner locations and/or community events. Activities include:
- Building relationships with local businesses (e.g., mechanic shops, dental offices, furniture stores) and speaking with local business owners and their employees about how Oportun’s services can help their customers.
- Conducting outreach efforts at local flea markets, community events, and at our Lending As A Service (LAAS) partner locations to increase awareness, capture leads, and assist with starting applications.
- Actively engaging with people at and around Oportun’s retail locations, encouraging store visits, and assisting with applications.
- Supporting community outreach and marketing events, by passing out flyers and educating the local community about Oportun and its products and services.
- Using iPads or assisting potential members with scanning QR codes during outreach efforts to start new applications.
- Light housekeeping to keep the work area and store location inviting and presentable to all who visit, including daily collection of trash, sweeping, mopping, and window cleaning as needed.
- Use a computer intermittently (approx. 3-6 hours per day) for administrative tasks and for servicing members.
- Stand while assisting members; sitting is allowed during non-member-facing tasks.
- Occasionally unpack and store office or cleaning supplies.
- Must have the ability to travel between designated work locations (including outreach activities) within a reasonable commuting distance as part of standard job duties. Travel will be limited to sites considered part of an ordinary commute.
- Be a role model for Oportun’s Core Values: On a Mission, As One, to Make it Better, Now.
We need to preserve all.
Qualifications/Skills:
From "Who You Are": "The right fit looks like this You're comfortable navigating complexity and don't wait for perfect information to move forward. You communicate clearly, give direct feedback, and expect the same in return. Must be outgoing, sales-focused, and enjoy speaking with people. Must love to help members, including prospective members through outreach and educational activities."
From "What You Bring Skills & experience Required": bullet list:
- Must be bilingual (English/Spanish).
- Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs. Schedules are set every two weeks.
- Must have regular, reliable, and predictable attendance to support store operations.
- Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities.
- Ability to lift and/or move objects up to 25 pounds, as needed.
- Basic computer skills and ability to operate office equipment such as, phones, scanners, and iPads.
- Ability to organize and file paper documents.
Also maybe "Must be comfortable navigating complexity..." etc.
We can put Qualifications heading for traits like outgoing, sales-focused, etc. Skills heading for concrete abilities.
Pay: "Compensation The base hourly rate for this full-time position is $20.00 - $23.00. Our hourly rates are determined by role, location and experience. The hourly range displayed on each job posting reflects a minimum and maximum for new hire rates for this position, specific to the location of this job posting. Please note that the compensation details listed in this posting reflects only the hourly rate for this position and does not include other compensation elements or benefits."
We need to include Pay section with that info.
Benefits: "Why Oportun What's In It For You Oportun offers a competitive compensation and benefits package designed to support your physical, financial, and professional well-being. Benefits vary by country of employment. Some Of The Benefits Available To Eligible Employees Include As a Valuable Member of Our Team, You’ll Receive Medical, Dental, Vision, Flexible Spending Accounts (FSAs), EAP, Life and Disability insuranceAccident coveragePaid Time Off16 paid hours (VTO) to participate in volunteer activities each yearEmployee Assistance Fund (OEAF)401(k) retirement savingsTravel AssistancePaid TrainingCompetitive pay, plus sales incentives $$$Growth opportunitiesFlexible schedulesOpportunity to positively impact your community This is a summary of select benefits and does not represent the full benefits package. Eligibility and plan details vary by location and employment status."
We need to format as list maybe.
Schedule: from "Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs. Schedules are set every two weeks." Also maybe travel? But schedule section.
We should not repeat job title heading.
Now produce HTML.
We'll have:
About the role
... company description + role description ...
Responsibilities
- ... each bullet ...
We need to embed sub-bullets? The activities list under outreach efforts could be nested list but spec only says use - for any list of duties/requirements/benefits. Could nest but okay.
We'll keep simple: each responsibility as
- . For the outreach activities we could include as part of the same li with semicolons.
Better to keep each bullet as separate
- . For the list of activities we can include them as part of the same li separated by commas or semicolons.
Let's craft.
Responsibilities items:
1. Welcome members with a warm greeting and provide quality member service.
2. Seamlessly process all transactions, while following company policies & procedures and protecting our members’ information.
3. Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in our lending and servicing activities.
4. Enjoy informing and educating potential members about Oportun’s services by engaging in outreach efforts more than 50% of the time at Oportun locations, partner locations and/or community events. Activities include: building relationships with local businesses (e.g., mechanic shops, dental offices, furniture stores) and speaking with local business owners and their employees about how Oportun’s services can help their customers; conducting outreach efforts at local flea markets, community events, and at our Lending As A Service (LAAS) partner locations to increase awareness, capture leads, and assist with starting applications; actively engaging with people at and around Oportun’s retail locations, encouraging store visits, and assisting with applications; supporting community outreach and marketing events, by passing out flyers and educating the local community about Oportun and its products and services; and using iPads or assisting potential members with scanning QR codes during outreach efforts to start new applications.
5. Light housekeeping to keep the work area and store location inviting and presentable to all who visit, including daily collection of trash, sweeping, mopping, and window cleaning as needed.
6. Use a computer intermittently (approx. 3-6 hours per day) for administrative tasks and for servicing members.
7. Stand while assisting members; sitting is allowed during non-member-facing tasks.
8. Occasionally unpack and store office or cleaning supplies.
9. Must have the ability to travel between designated work locations (including outreach activities) within a reasonable commuting distance as part of standard job duties. Travel will be limited to sites considered part of an ordinary commute.
10. Be a role model for Oportun’s Core Values: On a Mission, As One, to Make it Better, Now.
Now Qualifications: maybe heading "Qualifications" with traits: comfortable navigating complexity, communicate clearly, give direct feedback, expect same, outgoing, sales-focused, enjoy speaking with people, love to help members including prospective members through outreach and educational activities.
We'll put as
- .
Skills:
About the role
with description: Oportun mission-driven financial services company, role of Member Loyalty Representative, focus on member service, outreach, etc. Use paragraphs.Responsibilities
with list of duties from "What You'll Do". Use- .
Qualifications
maybe combine "Who You Are" and "What You Bring Skills & experience Required". Could separate Skills and Qualifications but we can put Qualifications heading with required traits: outgoing, sales-focused, enjoy speaking with people, love to help members, etc. Or we could have Skills heading for required skills: bilingual English/Spanish, availability weekends, rotating schedule, reliable attendance, ability to work outdoors, lift up to 25 lbs, basic computer skills, operate office equipment, organize/file paper docs. Also maybe "Must be comfortable navigating complexity..." etc. We need to decide headings: About the role, Responsibilities, Qualifications, Skills, Benefits, Pay, Schedule. Could also include "Requirements" but we can combine. We must not create empty sections. Let's extract specifics. Company description: "Who We Are Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $22.7 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually." That's substantive. The Opportunity: "Oportun is currently seeking qualified candidates with customer service, cashier, sales, or hospitality experience to work Full-Time. At Oportun, we consider our customers to be our members, and the primary focus of our Member Loyalty Representatives is to create and generate a rewarding and unique member service experience. Our Member Loyalty Representatives are passionate about listening, helping, and connecting with people at all touchpoints, such as in our stores and in the communities around our stores through personal outreach activities. As a key member of our team, you will make the mission of Oportun come to life by educating our members and communities about our inclusive, affordable financial services that empower them to build a better future. At Oportun, we move fast and we hold each other to a high bar. If you care about doing your best work while actually moving the needle for real people, you'll fit right in." That's about role. Responsibilities list from "What You'll Do": - Welcome members with a warm greeting and provide quality member service. - Seamlessly process all transactions, while following company policies & procedures and protecting our members’ information. - Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in our lending and servicing activities. - Enjoy informing and educating potential members about Oportun’s services by engaging in outreach efforts more than 50% of the time at Oportun locations, partner locations and/or community events. Activities include: - Building relationships with local businesses (e.g., mechanic shops, dental offices, furniture stores) and speaking with local business owners and their employees about how Oportun’s services can help their customers. - Conducting outreach efforts at local flea markets, community events, and at our Lending As A Service (LAAS) partner locations to increase awareness, capture leads, and assist with starting applications. - Actively engaging with people at and around Oportun’s retail locations, encouraging store visits, and assisting with applications. - Supporting community outreach and marketing events, by passing out flyers and educating the local community about Oportun and its products and services. - Using iPads or assisting potential members with scanning QR codes during outreach efforts to start new applications. - Light housekeeping to keep the work area and store location inviting and presentable to all who visit, including daily collection of trash, sweeping, mopping, and window cleaning as needed. - Use a computer intermittently (approx. 3-6 hours per day) for administrative tasks and for servicing members. - Stand while assisting members; sitting is allowed during non-member-facing tasks. - Occasionally unpack and store office or cleaning supplies. - Must have the ability to travel between designated work locations (including outreach activities) within a reasonable commuting distance as part of standard job duties. Travel will be limited to sites considered part of an ordinary commute. - Be a role model for Oportun’s Core Values: On a Mission, As One, to Make it Better, Now. We need to preserve all. Qualifications/Skills: From "Who You Are": "The right fit looks like this You're comfortable navigating complexity and don't wait for perfect information to move forward. You communicate clearly, give direct feedback, and expect the same in return. Must be outgoing, sales-focused, and enjoy speaking with people. Must love to help members, including prospective members through outreach and educational activities." From "What You Bring Skills & experience Required": bullet list: - Must be bilingual (English/Spanish). - Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs. Schedules are set every two weeks. - Must have regular, reliable, and predictable attendance to support store operations. - Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities. - Ability to lift and/or move objects up to 25 pounds, as needed. - Basic computer skills and ability to operate office equipment such as, phones, scanners, and iPads. - Ability to organize and file paper documents. Also maybe "Must be comfortable navigating complexity..." etc. We can put Qualifications heading for traits like outgoing, sales-focused, etc. Skills heading for concrete abilities. Pay: "Compensation The base hourly rate for this full-time position is $20.00 - $23.00. Our hourly rates are determined by role, location and experience. The hourly range displayed on each job posting reflects a minimum and maximum for new hire rates for this position, specific to the location of this job posting. Please note that the compensation details listed in this posting reflects only the hourly rate for this position and does not include other compensation elements or benefits." We need to include Pay section with that info. Benefits: "Why Oportun What's In It For You Oportun offers a competitive compensation and benefits package designed to support your physical, financial, and professional well-being. Benefits vary by country of employment. Some Of The Benefits Available To Eligible Employees Include As a Valuable Member of Our Team, You’ll Receive Medical, Dental, Vision, Flexible Spending Accounts (FSAs), EAP, Life and Disability insuranceAccident coveragePaid Time Off16 paid hours (VTO) to participate in volunteer activities each yearEmployee Assistance Fund (OEAF)401(k) retirement savingsTravel AssistancePaid TrainingCompetitive pay, plus sales incentives $$$Growth opportunitiesFlexible schedulesOpportunity to positively impact your community This is a summary of select benefits and does not represent the full benefits package. Eligibility and plan details vary by location and employment status." We need to format as list maybe. Schedule: from "Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs. Schedules are set every two weeks." Also maybe travel? But schedule section. We should not repeat job title heading. Now produce HTML. We'll have:About the role
... company description + role description ...
Responsibilities
- ... each bullet ...
- for any list of duties/requirements/benefits. Could nest but okay. We'll keep simple: each responsibility as
- . For the outreach activities we could include as part of the same li with semicolons. Better to keep each bullet as separate
- . For the list of activities we can include them as part of the same li separated by commas or semicolons.
Let's craft.
Responsibilities items:
1. Welcome members with a warm greeting and provide quality member service.
2. Seamlessly process all transactions, while following company policies & procedures and protecting our members’ information.
3. Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in our lending and servicing activities.
4. Enjoy informing and educating potential members about Oportun’s services by engaging in outreach efforts more than 50% of the time at Oportun locations, partner locations and/or community events. Activities include: building relationships with local businesses (e.g., mechanic shops, dental offices, furniture stores) and speaking with local business owners and their employees about how Oportun’s services can help their customers; conducting outreach efforts at local flea markets, community events, and at our Lending As A Service (LAAS) partner locations to increase awareness, capture leads, and assist with starting applications; actively engaging with people at and around Oportun’s retail locations, encouraging store visits, and assisting with applications; supporting community outreach and marketing events, by passing out flyers and educating the local community about Oportun and its products and services; and using iPads or assisting potential members with scanning QR codes during outreach efforts to start new applications.
5. Light housekeeping to keep the work area and store location inviting and presentable to all who visit, including daily collection of trash, sweeping, mopping, and window cleaning as needed.
6. Use a computer intermittently (approx. 3-6 hours per day) for administrative tasks and for servicing members.
7. Stand while assisting members; sitting is allowed during non-member-facing tasks.
8. Occasionally unpack and store office or cleaning supplies.
9. Must have the ability to travel between designated work locations (including outreach activities) within a reasonable commuting distance as part of standard job duties. Travel will be limited to sites considered part of an ordinary commute.
10. Be a role model for Oportun’s Core Values: On a Mission, As One, to Make it Better, Now.
Now Qualifications: maybe heading "Qualifications" with traits: comfortable navigating complexity, communicate clearly, give direct feedback, expect same, outgoing, sales-focused, enjoy speaking with people, love to help members including prospective members through outreach and educational activities.
We'll put as
- . Skills: