Bilingual English and Spanish Member Loyalty Representative (R14299)

About the role

Oportun is a mission‑driven financial services company that provides intelligent borrowing, savings, and budgeting tools to help members build a better financial future. Since inception, Oportun has delivered over $22.7 billion in responsible credit, saved members more than $2.5 billion in interest and fees, and helped members set aside an average of over $1,800 annually. The Member Loyalty Representative role focuses on creating rewarding member experiences, educating members and communities about Oportun’s inclusive, affordable financial services, and supporting outreach activities that drive awareness and applications.

Responsibilities

• Welcome members with a warm greeting and provide quality member service.
• Seamlessly process all transactions while following company policies & procedures and protecting members’ information.
• Work independently or as part of a team, including time alone in the store without direct supervision, while exceeding daily lending and servicing goals.
• Inform and educate potential members about Oportun’s services through outreach efforts (>50% of time) at Oportun locations, partner locations, and community events.
• Build relationships with local businesses (e.g., mechanic shops, dental offices, furniture stores) and speak with owners and employees about how Oportun can help their customers.
• Conduct outreach at flea markets, community events, and Lending As A Service (LAAS) partner locations to increase awareness, capture leads, and assist with starting applications.
• Engage with people around Oportun retail locations, encouraging store visits and assisting with applications.
• Support community outreach and marketing events by distributing flyers and educating the community about Oportun and its products.
• Use iPads or assist potential members with scanning QR codes during outreach to start new applications.
• Perform light housekeeping to keep the work area and store inviting (trash collection, sweeping, mopping, window cleaning as needed).
• Use a computer intermittently (approx. 3‑6 hours per day) for administrative tasks and member servicing.
• Stand while assisting members; sitting allowed during non‑member‑facing tasks.
• Occasionally unpack and store office or cleaning supplies.
• Travel between designated work locations (including outreach) within a reasonable commuting distance as part of standard duties.
• Act as a role model for Oportun’s Core Values: On a Mission, As One, to Make it Better, Now.

Requirements

Must be outgoing, sales‑focused, and enjoy speaking with people. Must love helping members, including prospective members through outreach and educational activities. Must be comfortable navigating complexity and able to move forward without waiting for perfect information. Must communicate clearly, give direct feedback, and expect the same in return.

Skills

• Bilingual (English/Spanish).
• Available to work weekends and flexible with a rotating work schedule (hours set every two weeks).
• Regular, reliable, and predictable attendance to support store operations.
• Willing and able to work outdoors year‑round to identify sales opportunities and promote products via outreach.
• Ability to lift and/or move objects up to 25 pounds as needed.
• Basic computer skills and ability to operate office equipment such as phones, scanners, and iPads.
• Ability to organize and file paper documents.

Pay

The base hourly rate for this part‑time position is $17.00 – $18.00. Hourly rates are determined by role, location, and experience; the range shown reflects the minimum and maximum for new‑hire rates for this position at this location.

Schedule

Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs. Schedules are set every two weeks.

Benefits

• Employee Assistance Program (EAP), Life and Disability insurance.
• Accident coverage.
• 8 paid hours (VTO) per year to participate in volunteer activities.
• Employee Assistance Fund (OEAF).
• 401(k) retirement savings.
• Travel Assistance.
• Paid Training.
• Competitive pay plus sales incentives.
• Growth opportunities.
• Flexible schedules.
• Opportunity to positively impact your community.