Bilingual Customer Service Specialist – 9AM-6PM Shift
First National Bank of America is seeking a client-focused Bilingual Customer Service Specialist with a servant’s heart to join our Online Branch. This candidate will serve as a point of contact for clients over the phone to provide exceptional service and sales support in both English and Spanish. The role ensures the online branch delivers on service, sales, compliance, and operational excellence while fostering a high-performance culture. The ideal candidate will enjoy working in a goal-oriented and team-focused environment.
Schedule
Monday to Friday, 9 AM–6 PM. Compensation includes an hourly wage and a shift premium for hours worked after 5:00 PM.
Responsibilities
- Provide service in both English and Spanish
- Answer inquiries regarding checking, savings, CDs, IRAs, and home equity products
- Resolve account issues and ensure client satisfaction
- Drive deposit, lending, and cross-sell growth through consistent conversations
- Promote digital banking tools
- Uncover client needs and recommend suitable products
- Ensure all transactions comply with bank policies, procedures, and regulatory standards (e.g., BSA, AML)
- Maintain accurate client records and follow up on pending documentation
Requirements
- Bilingual fluency (English & Spanish) – verbal and written
- Experience in a call center supporting English and Spanish-speaking customers
- Exceptional interpersonal and communication skills
- Ability to quickly course correct and adapt in a culture of change
- Prior banking or financial services experience (preferred)
Benefits
- Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
- Dental – Premiums as low as $0.00
- Vision – Low premium plan
- Discounted childcare
- Pet Insurance
- Paid Time Off (PTO)
- 401k with employer match
- Adjustable desks that can be raised or lowered to sit or stand
At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. The quality of our people is the foundation for our success.