Customer Service Specialist (9am to 6pm)

About the role

As a Customer (Self Determination) Support Specialist or SDSS, you’ll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stakeholders.

Responsibilities

• Make and receive phone calls to support external and internal stakeholders
• Enter information into databases, such as a call log, for effective record keeping
• Prepare and send documents via DocuSign or email
• Affirm the proper naming and saving of documents in the document management system
• Afford assistance to customers in returning documents
• Manage DocuSign accounts and support issues from the operations staff and customers
• Ensure all compliance standards are met for audit purposes
• Time sheet reviewing and time tracking
• Accurately and efficiently complete payroll checklists for assigned agencies
• Work with your team leader to identify strategies for reducing errors
• Collaborate with your team to resolve rejected timesheet issues

Requirements

High School Diploma or GED required. Associate degree preferred.

Qualifications

Self-motivated, able to work independently, and possess strong communication skills.

Skills

Excellent phone etiquette, attention to detail, proficiency in Microsoft Office, and familiarity with DocuSign.

Benefits

Flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.

Pay

N/A

Schedule

Monday to Friday, 9am to 6pm