BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

About the role

At Signature Bank of Arkansas, we are committed to delivering memorable service beyond the customer’s expectation, to include both external and internal customers. We consistently demonstrate our values through teamwork, open communication, integrity, honesty and respect for others. Additionally, we will maintain a professional appearance through dress, conduct and an orderly work area.

Responsibilities

• Exhibit a sense of urgency to provide the finest of customer service at all times and in all forms of verbal and written communications
• Deliver “Signature Service” standards with emphasis on personal, friendly and mannerly interaction with customers
• Provide prompt, accurate and professional service to customers via telephone and internet by maintaining knowledge of products/services, rates, policies, procedures, locations, etc.
• Assist callers with address changes, stop payments, account inquiries, funds transfers, statement changes, research, and check reorders
• Actively seek opportunities to increase customer’s relationship with the bank by suggesting/setting up additional products and services (or referring customer to another banker as appropriate)
• Assist customers with Online Banking/Bill Pay needs: answer questions, register for service(s), approve applications, reset passwords, mobile deposit, update/correct information, reply to secure emails
• Provide assistance to automated telephone banking system customers
• Help customers with questions/problems related to debit card: close debit cards/assist with reorder requests, reset PINs, increase limits, research transactions, activate debit cards, verify information on Card Sentry debit card alerts and forward responses to locations
• Process Internet CDs
• Process daily, weekly and monthly reports as necessary
• Handle miscellaneous duties and special projects as requested
• Perform all other tasks requested as they relate to the Bank and its functions
• Ensure compliance with all laws, regulations and internal controls; participate in required training; maintain high level of compliance with Bank Secrecy Act, Anti‑Money Laundering, USA PATRIOT Act and Financial Recordkeeping regulations

Requirements

• Enthusiastic, professional and of high ethics
• Embrace the bank’s Mission, Vision and Values and actively contribute to its success