Bilingual Customer Service Representative

About the role

At Keefe, we're committed to creating a better place to work and grow. Many employees find their careers here, starting with a paycheck and ending up with a rewarding career. We offer exceptional training and a clear career path.

Responsibilities

• Provide inbound customer service phone and chat support to Access Securepak and Access Corrections customers.
• Process customer orders, deposits, track shipments and answer customer questions.
• Process a variety of administrative tasks as a result of the customer call or chat.
• Consistently meet establish performance metrics and quality standards.
• Complete other duties assigned by management.

Requirements

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Must be at least 18 years of age.
• Proficient in Spanish and English (Speaking and Writing).
• Able to meet availability requirements that includes, days, evenings, Saturdays, and holidays.
• Able to attend four-week training from 8am to 4pm Monday through Friday.
• Knowledge of basic PC and Microsoft Office skills.
• Prior customer service experience preferred.
• Excellent verbal and written communication skills.
• Professional and upbeat telephone voice.
• Able to type 30 wpm.
• Must live in the St. Louis metropolitan area.

Benefits

• Medical w/prescription coverage
• Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs.
• Vision
• Basic Life and Basic Accidental Death and Dismemberment Insurance
• Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you
• Paid Time Off
• Company Match for the 401(k) Retirement Savings Plan
• Weekly Pay
• We now also offer DailyPay providing you immediate access to earned wages.

Pay

Starting Wage: $21.50 per hour

Hiring Bonus: $300 Monthly performance-based bonus opportunity up to $300

Schedule

Full Time

With Benefits

Training: M-F 8am-4pm (4 weeks)

2nd Shift Availability: M-F 2pm-11pm and Saturday 10am - 4pm