Bilingual Customer Service Representative

About the role

The Customer Service Representative (CSR) plays a pivotal role in helping people access financial solutions in Lakeland, FL. This entry-level position offers hands-on training, coaching, and development, making it a great stepping stone for career advancement.

Responsibilities

• Connect with customers to build lasting relationships.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services.
• Enter and maintain customer information with precision into a POS system.
• Build new business by completing daily call campaigns.
• Aid in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, including on-site vehicle appraisals, store errands, and external marketing.
• Participate in in-store and community events.
• Maintain internal and external store appearance and meet cleanliness standards.
• Maintain office security protocols and conduct proper opening and closing procedures.
• Uphold compliance with Company policies and procedures, and all relevant laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic and fast-paced environment.
• Meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time work schedule with regular, in-person attendance.

Qualifications and Skills

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years old (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).

Nice to Haves

• Experience in check cashing, document verification, and/or money order processing.
• Prior cash handling, cash drawer/vault management experience.
• Bilingual (English/Spanish) is a plus and may be required for certain locations.

Benefits & Perks

• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system.
• Cross brand training for potential promotions.
• Key Holder Program for leadership development.
• Performance-based career advancement.
• Educational Reimbursement Program.
• Multiple coverage choices for medical insurance, including telemedicine and medical spending account options.
• Traditional and Roth 401(k) Retirement plans with a generous Company match.
• Company-Sponsored Life and AD&D Insurance.
• Free access to mental health resources, life coaching, and more through the Employee Assistance Program.
• Exclusive discounts from retailers through the Discount Marketplace.
• Paid time off that grows with you.
• A relaxed, business casual dress code.