Bilingual Customer Service Representative
About the role
Join Florida One Insurance as a Full-Time Bilingual Customer Service Representative, where you can immerse yourself in a dynamic environment that values your skills and growth. In this onsite position, you'll have the unique opportunity to engage directly with customers, solving their insurance-related problems and ensuring a positive experience. Your bilingual abilities will enhance our customer service, allowing you to connect with a diverse client base.
Who we are
With over a decade of industry experience, Florida One Insurance Agency is dedicated to providing personalized coverage tailored to your unique needs. We recognize that every driver is different. That's why our team of experienced and knowledgeable agents is here to help you navigate the complexities of auto insurance. We work closely with you to ensure you have the right protection-at the best possible price. At Florida One, we pride ourselves on delivering exceptional customer service. Whether you have questions or need support, we're always just a call or click away.
Our mission
We are committed to empowering our clients with the knowledge and tools to make confident, informed insurance decisions. By building lasting relationships based on trust and transparency, we're with you every step of the way.
Responsibilities
- Check emails and voicemails at the start of each day
- Assist clients by addressing inquiries about policies, processing changes, and managing claims in both English and Spanish
- Field calls and welcome walk-in customers
- Ensure every client feels informed, supported, and valued
- Collaborate with agents to provide exceptional customer service
- Help clients understand their coverage
- Offer reassurance to clients after accidents
Requirements
- Strong communication abilities in both English and Spanish
- Empathy and compassion for clients in stressful situations
- Problem-solving skills with critical and creative thinking
- Strong interpersonal skills to build rapport with clients and collaborate with team members and agents
- Customer-centric mindset focused on making clients feel informed and valued
- Flexibility and adaptability in a fast-paced environment
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Competitive salary
- Paid Time Off