Bilingual Customer Service Representative
About the role
Join Florida One Insurance as a Full-Time Bilingual Customer Service Representative. If you are passionate about helping people and fluent in both English and Spanish, step into a dynamic, customer-focused role where your communication skills and dedication to service will be truly valued. You will work onsite in a fast-paced environment, directly supporting a diverse client base by solving insurance-related issues, answering questions, and guiding customers through their policies. Your bilingual skills will be key in creating strong, trusting relationships with clients from all backgrounds.
Florida One Insurance Agency has over a decade of experience specializing in personalized auto insurance solutions. The team of dedicated agents is committed to helping clients navigate the complexities of insurance with confidence, prioritizing trust, transparency, and exceptional service. The mission is to empower clients with the knowledge and support needed to make informed decisions, building lasting relationships along the way.
Responsibilities
- Responding to customer inquiries via phone, email, and in person
- Assisting with policy updates, claims, and general insurance questions
- Providing clear, empathetic support in both English and Spanish
- Collaborating closely with the agent team to ensure a seamless customer experience
- Maintaining accurate records and documentation
Requirements
- Fluency in English and Spanish (verbal & written)
- Excellent verbal and written communication skills
- Strong sense of empathy, professionalism, and customer service
- Problem-solving ability and attention to detail
- Adaptability in a fast-paced environment
- Collaborative, team-oriented mindset
Benefits
- Medical, Dental & Vision Insurance
- Life Insurance
- Paid Time Off
- Support and guidance through the insurance licensing process
- Opportunities for growth and development
Pay
Competitive salary ranging from $42,600 to $92,000 per year, based on experience and performance.