Bilingual Customer Service Representative

Position Summary

Mom’s Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is seeking enthusiastic and empathetic individuals to join our team as Bilingual Customer Service Representatives. In this role, you will be one of the first friendly voices our Spanish-speaking customers connect with as they place meal orders. If you enjoy helping people, have a passion for conversation, and are eager to learn and grow, this could be an excellent opportunity.

We are a mission-driven company dedicated to making a positive impact through our work. We welcome you to be part of our team and contribute to our goal of providing high-quality meal solutions to those in need.

Position Responsibilities

• Handle inbound and outbound customer service calls with clients placing their meal order
• Address questions and provide exceptional customer service
• Input order information into the appropriate client order screen
• Document all conversations with clients into client information database
• Ensure all assigned clients are contacted and have an order on file
• Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
• Work quickly and efficiently without making the client feel rushed

Required Skills And Experience

• Fluent in Spanish and English (Spoken & Written)
• High school degree or GED
• One year of previous customer service experience
• Basic computer proficiency, including experience learning and using software in a work or school setting
• Clear oral communication skills
• Ability to deescalate situations and quickly resolve customer complaints
• Prior experience adhering to company policies and showing core values

Preferred Skills And Experience

• One year of previous call center experience
• Experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems, Microsoft Outlook, Microsoft Teams
• Experience working with HIPAA policies and procedures

Physical Requirements

• Repetitive motions that include the wrists, hands and/or fingers
• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
• Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

Company Overview

Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide since 1999. We provide seniors, patients recovering post-discharge, and those managing a chronic condition with tailored nutrition solutions to manage their specific needs.

We are a family-operated business committed to the well-being of others and the strength of our community. We are looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.

EEO Statement

Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.