Bilingual Customer Service Representative

About the role

This full-time remote position offers paid training, health and wellness benefits, paid time off, and opportunities for professional growth. We are seeking Spanish Bilingual Customer Service Representatives who can deliver a positive, supportive experience to New York residents while handling service-related questions with care, accuracy, and professionalism.

Responsibilities

• Actively listen to callers to understand their concerns, build rapport, and create a positive customer experience
• Address incoming inquiries from New York City residents related to city services and general service needs
• Create work orders, route requests to the appropriate department, and document resident complaints accurately
• Provide accurate information in a timely, professional, and courteous manner
• Direct requests to the appropriate department or agency for further action
• Maintain a professional demeanor with all customers while showing patience, courtesy, and respect
• Build knowledge through training, interactions with support staff, and quality feedback to enhance daily performance and call handling
• Adapt to changing business needs and support additional call types or workflows as needed

Requirements

• High school diploma or GED with a minimum of 2 years of customer service experience; Associate degree with a minimum of 1 year of customer service experience
• Bilingual in Spanish with strong command of the English language required; training will be conducted in English
• Professional written and verbal communication skills
• High level of computer proficiency and strong communication skills
• Ability to thrive in a fast-paced environment with a wide variety of customers and personalities
• Open and flexible availability, including evenings and both weekend days, based on business needs
• Must live in the state of New Jersey

Benefits & Perks

• Earn up to $19.25 per hour
• Shift differential for specific shifts
• Full health and wellness benefits starting on day 1 of employment
• Paid time off
• 401(k) retirement plan
• Company-paid life insurance

Work at Home Requirements

• High-speed internet with at least 15 Mbps download speed and 5 Mbps upload speed
• A hard-wired internet connection via ethernet cable to a modem/router you own or are responsible for; no satellite, Wi-Fi-only, or cellular internet services
• A dedicated, quiet, and secure workspace free from distractions
• A USB wired headset with noise-canceling microphone