Bilingual Customer Service Representative
About the role
Step into a dynamic, customer-focused role at Florida One Insurance, where your communication skills and dedication to service will be truly valued.
Responsibilities
- Responding to customer inquiries via phone, email, and in person
- Aiding with policy updates, claims, and general insurance questions
- Providing clear, empathetic support in both English and Spanish
- Collaborating closely with our agent team to ensure a seamless customer experience
- Maintaining accurate records and documentation
Requirements
- Fluency in English and Spanish (verbal & written)
- Excellent verbal and written communication skills
- A strong sense of empathy, professionalism, and customer service
- Problem-solving ability and attention to detail
- Adaptability in a fast-paced environment
- A collaborative, team-oriented mindset
Benefits
We offer a competitive salary ranging from $42,600 to $92,000 per year, based on your experience and performance. Plus, enjoy a comprehensive benefits package, including:
About Florida One Insurance
With over a decade of experience, Florida One Insurance Agency specializes in personalized auto insurance solutions. Our team of dedicated agents is committed to helping clients navigate the complexities of insurance with confidence. We prioritize trust, transparency, and exceptional service-every time.
Our Mission
To empower our clients with the knowledge and support needed to make informed decisions, building lasting relationships along the way.
Pay
Competitive salary ranging from $42,600 to $92,000 per year, based on your experience and performance.
Schedule
Full-time position.