Bilingual Customer Service Representative

Role Summary: Bilingual Customer Service Representative supporting underbanked consumers with short-term credit and financial services in a fast-paced branch environment. Key Responsibilities Assist Spanish- and English-speaking customers with loan applications, account inquiries, payments, and product education.Provide friendly, accurate customer service while meeting service expectations.Follow strict compliance requirements and maintain required documentation standards.Answer questions and help customers understand available financial products and processes. Qualifications & Skills Fluency in Spanish and English (verbal and written).Strong customer service skills with attention to accuracy and detail.Ability to follow compliance and documentation procedures.Comfort working in a fast-paced, performance-driven environment.