Bilingual Customer Service Representative

About the Role

Manufacturer and distributor that focuses on delivering exceptional service to support distributor success. Believes strong service builds trust and leads to shared growth and achievement. Your voice matters—ideas are encouraged and valued. Flexible, supportive work culture. Opportunity to grow and take on more responsibility over time.

Key Responsibilities

• Communicate with customers via phone, email, and chat in both Spanish and English
• Assist with product/service questions, order issues, billing inquiries, and general support
• Handle and resolve customer complaints with empathy and professionalism
• Maintain accurate records of customer interactions and transactions
• Collaborate with internal departments to ensure customer needs are met
• Stay up-to-date on company products, services, and policies

Qualifications

• Fluent in Spanish and English (spoken and written)
• Previous customer service experience preferred
• Strong communication and problem-solving skills
• Proficient with basic computer applications and CRM systems
• Ability to multitask and manage time effectively
• High school diploma or equivalent (college degree a plus)

Location: On-site in Tallmadge, OH | Schedule: Monday–Friday | Salary: $43,000 - $46,000 depending on experience

For immediate and confidential consideration reach out to me, Kelley McEndree, at kmcendree@cfstaffing.com.