Bilingual Customer Service Representative

About the role

We're committed to bringing passion and customer focus to the business. The Bilingual Customer Service Representative will act as a liaison between our practices and our patients to efficiently and accurately schedule patient appointments and resolve any emerging problems that our patients might face.

Job Duties

• Answers incoming calls relating to, new patient consultations, assisting in triaging emergency calls, accepting payments and representing our clinics and providers in a professional, friendly and courteous manner.
• Maintain exceptional call quality and quantity standards.
• Schedule patient appointments.
• Determines what inquiries are to be forwarded and/or transferred for more detailed research and assistance.
• Works routine claims in non-technical mailboxes as assigned.
• Outbound calling to assist clinics with scheduling.
• Attends and contributes to team huddles and team meetings.
• Any other duties as assigned.

Qualifications

• Professional, outgoing, friendly demeanor
• High school diploma or the equivalent
• Basic computer skills with ability to multitask
• Must be Bilingual Spanish
• Excellent verbal and written communication skills

Qualities We Look For

• Exceptional customer service skills
• Computer literacy with excellent communication skills
• Can work independently and be able to anticipate the needs of the team
• Respectful to fellow team members, patients, and the Doctor
• Genuinely nice and kind

Pay

Competitive Pay

Schedule

Not specified