Bilingual Customer Service Representative
About the role
The Bilingual Customer Service role supports the contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. This is a Contract position based out of Rosemont, IL, requiring full‑time onsite work.
Responsibilities
- Provide superior customer experience via incoming telephone calls in a fast-paced automated high-volume contact center environment
- Assume ownership and timeliness in handling callers’ requests in an efficient, accurate, and professional manner
- Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations, responding respectfully, accurately, and timely while consistently meeting commitments
- Ability to navigate multiple systems and applications to research, analyze, and resolve requests and inquiries
- Maintain performance and quality standards
- Analyze information to make appropriate decisions and solve problems while maintaining a positive phone experience
- Ability to learn the basic concepts of personal lines insurance principles and products offered to customers
- Work collaboratively with team members and business partners to provide a positive customer experience for callers
- Assist with special requests as needed
- Complete additional tasks and other projects/duties as assigned
Skills
- Customer service
- Call center
- Voluntary benefits
- Insurance companies
- Spanish bilingual
- Banking
- Medical
Qualifications
- Customer‑focused mindset and dedication to providing exceptional service
- Accepts accountability
- Outstanding effective and service‑focused communication skills, both verbal and written
Pay
The pay range for this position is $20.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Schedule
Ability to work 40 hours a week on scheduled shift between the hour 7am‑8pm CST, work overtime and weekends as needed.